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Training disclaimer

Training disclaimer. This is a point of time view This session was recorded in March 2017 The features and functionality describe are current as of this date O365 is ongoing innovation We innovate on a constant basis New features and functionality are added frequently

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Training disclaimer

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  1. Training disclaimer This is a point of time view This session was recorded in March 2017 The features and functionality describe are current as of this date O365 is ongoing innovation We innovate on a constant basis New features and functionality are added frequently Always refer to latest trainings Go to http://aka.ms/sa-mac for the latest version of this training Go to http://aka.ms/SkypeAcademy for more trainings

  2. Skype Academy presents:Clients – Skype for Business on Mac Richard Schwendiman Senior Program Manager Training from March 2017

  3. Agenda About this training Meet Skype for Business on Mac Feature breakdown Under the hood Signaling and Media Troubleshooting Training from March 2017

  4. About this training Level: 200 Overview of Skype for Business on Mac Depth content Skype for Business on Mac is build on existing Skype for Business technologies We will explain what it is using We will not provide the details For details refer to the existing (and updated) depth content Training from March 2017

  5. Skype for Business on Mac Experience Training from March 2017

  6. 1st Class Experience Training from March 2017

  7. UX Highlights Training from March 2017

  8. Single Window Experience Training from March 2017

  9. Multi-Window Experience Training from March 2017

  10. Training from March 2017 Built-in Calendar and Meeting Join

  11. Training from March 2017 In-meeting Experience

  12. Training from March 2017 Presenting PowerPoint

  13. Training from March 2017 Call History, Voicemail, and Dialpad

  14. Training from March 2017 Contacts

  15. Training from March 2017 Contact Card

  16. Training from March 2017 Feature breakdown

  17. Features Client features “Skype for Business client comparison table” Lists features included in the various Skype for Business clients https://aka.ms/sa-mac-link-1 Release notes “Skype for Business on Mac cumulative updates” Information about the latest Skype for Business on Mac cumulative updates Including latest features added, improvements, and known issues https://aka.ms/sa-mac-link-2 Training from March 2017

  18. Under the hood Training from March 2017

  19. Requirements Supported Platforms Skype for Business Server 2015 (Recommended) Skype for Business Online (Recommended) * Lync Server 2013 with Latest Cumulative Update Supported Desktops Macs running OS X El Capitan or later Training from March 2017 * It is recommended to use Skype for Business Server 2015 with CU4 or Skype for Business Online. Some features will not be available with Lync Server 2013 (UCWA Dependencies slide).

  20. UCWA Dependencies 1 Requires Skype for Business on Mac client Cumulative Update 5 (March 2017) 2 Requires Lync Server 2013 CU8 HF1 (November 2016) 3 Requires Skype for Business Server 2015 Cumulative Update 4 (November 2016) 4 Requires Lync Server 2013 CU8 HF2 (December 2016) Training from March 2017

  21. Signaling and Media Training from March 2017

  22. Signaling, Media and Autodiscover Training from March 2017

  23. Internal DNS External DNS DNS Records: Lyncdiscoverinternal.<sipdomain> <IntPoolFQDN> DNS Records: Lyncdiscover.domain.com <ExtPoolFQDN> Internal SfB for Mac Jack@domain.com Autodiscover - Internal Training from March 2017

  24. Internal DNS External DNS DNS Records: Lyncdiscover.<sipdomain> <ExtPoolFQDN> DNS Records: Lyncdiscover.domain.com <ExtPoolFQDN> Internal SfB for Mac Naya@domain.com Autodiscover – Internal without lyncdiscoverinternal Training from March 2017

  25. Internal DNS External DNS DNS Records: Lyncdiscoverinternal.<sipdomain> <IntPoolFQDN> DNS Records: Lyncdiscover.domain.com <ExtPoolFQDN> External SfB Mac Amber@domain.com Autodiscover – External Training from March 2017

  26. Troubleshooting Training from March 2017

  27. Log Collection Collect logs button Skype for Business > Preferences > General The SfbMac.log contains all data from the current session. The SfbMac.old.log contains all logging from the previous session Skype For Business.blog contains media stack information that is encrypted and can only be verified by Microsoft using internal tools. System_Profile.log contains information about the system like hardware and system resources, devices, and OS version Training from March 2017

  28. Clearing Logs and Cache files rm -rf ~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Application\ Support/com.microsoft.SkypeForBusiness rm –rf ~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Caches/com.microsoft.SkypeForBusiness rm -rf ~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Saved Application\ State/com.microsoft.SkypeForBusiness rm -rf ~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Caches/com.microsoft.skypeforbusiness.shellapp rm -rf ~/Library/Logs/LwaTracing rm -rf ~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Preferences/com.microsoft.SkypeForBusiness.plist defaults delete com.microsoft.SkypeForBusiness killallcfprefsd Training from March 2017

  29. Doing a full capture (Logs + System + Network Capture + system_profiler) Close the client Remove the cache using above lines Start a capture with (sudotcpdump -w ~/Desktop/CaptureMSFT.pcap) Clear the DNS cache (sudokillall -HUP mDNSResponder Clear the CRL cache (sudocrlrefresh r f) Repro the issue Stop the capture on step 3 with Control+C Run system_profiler with (system_profiler > ~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Logs/com.microsoft.SkypeForBusiness/systeminfo.txt) Collect the files ~/Desktop/CaptureMSFT.pcap ~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Logs/com.microsoft.SkypeForBusiness/*.* ~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Logs/LwaTracing/LccMedia/*.* /var/log/system.log Training from March 2017

  30. Fiddler Capture HTTPS Traffic Enable Fiddler on PC and let remote users to connect Install the Fiddler Root CA cert on the Mac by accessing Fiddler Echo Service: and downloadingFiddler Root Certificate. Normally on http://<pc address>:8888/ Configure your network proxy settings on Mac OS Network Advanced Settings: Training from March 2017

  31. SIP Traffic Debug using Snooper Tool • Included in Skype for Business Debugging Tools. • Collect Logs button within the Skype for Business on Mac client • Used to read SIP channel logs between Client and Server. • Includes full client registration process and actions like calling, presence updates etc Training from March 2017

  32. SIP Traffic Training from March 2017

  33. Additional Resources Training from March 2017

  34. Resources Latest Skype for Business on Mac information http://aka.ms/sa-mac-blog More trainings http://skypeoperationsframework.com/academy Community https://aka.ms/sofcommunity Client Core Deck http://aka.ms/SA-CLIENT Edge Media http://aka.ms/SA-ICE Training from March 2017

  35. Training from March 2017

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