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Family Dollar. Anthony Maye. The Company. November 1959, Leon Levine- 1st FDO in Charlotte, North Carolina. Thought of as a “dollar store.” 90 % of their products cost $10 or less. Average customer female mid 40’s <$40,000 per year (Familydollar.com )
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Family Dollar Anthony Maye
The Company • November 1959, Leon Levine- 1st FDO in Charlotte, North Carolina. • Thought of as a “dollar store.” • 90% of their products cost $10 or less. • Average customer female mid 40’s <$40,000 per year (Familydollar.com) • Products - clothing, food, seasonal products, greeting cards, and household products.
Competitive Strategy • Threat of Substitutes- low • Threat of New Entrants- low • Threat of Rivalries- high • Suppliers’ Bargaining Power- low • Customers’ Bargaining Power- high
IS Description Interenterprise Information System • “The portal”- scheduling, hiring program(teledo), esteem(background check) • Financials- quarterly sales per store, ytd. • HR documents, planners, planograms/schematics, email.
Web Presence • www.FamilyDollar.com • http://www.facebook.com/familydollar • http://twitter.com/#!/myfamilydollar • http://www.youtube.com/thefamilydollar • http://www.familydollar.com/pages/savingssignup.aspx
Identify The Problem • No online purchases except prepaid phones • Shipping of goods was decentralized, each distribution center worked with vendors. • This led to increased shipping expenses and an inability to see the network as a whole. • They are lagging behind as far as the industry is concerned.
IS Strategy • In the year 2000 they began searching for a transportation management system. • Implemented G-log’s GC3 system • The system was initially hosted on G-logs sever and later transferred to an “In house” system at Family Dollar Corporate • They exceeded their goals for savings from 2003 and forward. • They plan to continue to research emerging technologies
IS Evaluation • Family Dollar has taken steps in the right direction • The new information systems they implemented have increased efficiency • They are lagging behind as far as the industry is concerned. • Dollar Tree as well as other competitors already have operational retail websites