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A case study in AV transformation and what it did for Pegasystems

A case study in AV transformation and what it did for Pegasystems. Dan Ryan, VP of Facilities Jami Feldmann, IT Project Manager. Date. Goals. Increase collaboration Ease of Use Global Standard Ease of installation Future proof Hidden Technology

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A case study in AV transformation and what it did for Pegasystems

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  1. A case study in AV transformation and what it did for Pegasystems Dan Ryan, VP of Facilities Jami Feldmann, IT Project Manager Date

  2. Goals • Increase collaboration • Ease of Use • Global Standard • Ease of installation • Future proof • Hidden Technology • Simple enough for IT to Diagnose and Support

  3. The Process • Failed Start in the UK • Standard did translate • Unwilling to accept others design • Too complicated • User interface not intuitive • Technology trumped User in design • Interface was not simple and Intuitive • It was all about the technology not the use of the system • Not Future proofed, Analog system • Support an issue • Another RFP for 5 Integrators in the Northeast with Global Design • Meeting to understand who they were and how they approached projects • All were pretty much the same in approach and design. • Then……

  4. The AH-HA Moment • The “Yes” man came in • Furniture guy came to us and said he had a solution, We Laughed • Then he said it again and we listened, You never know where the solution is going to come from. • Had a demo and initial discussion • Then spent a day with Engineer and Manufacturer to do a deep dive. • Brought in a sample unit. • Then Proof of concept on how they could make it global. • Then we threw up all over it, Birth of the “Feldmann”

  5. The Construction Challenges • Logistics • Material Lead Times • Construction Logistics • Delivery and installation sequencing • Protection of finished materials • Coordination • Thinking about sight lines, lighting, locations of windows, mechanical noise, etc.

  6. What is the take away from this • Take the internal walls down • Never know where the answer lies. • Out of the mouth of babes. • Always be willing to talk • Have goals first • Build the right team • Be selective, • Keep looking until you find the right one • Flexibility • Do not accept things are fixed • Be articulate in your needs and reasons • The user is the beginning not the end of the process • Simplicity and future capabilities were our watch words • Test, test, test • Partner, partner, partner

  7. Where are we today • Solution installed in 6 countries • Over 60 conference rooms • 25 Scrum Rooms • 6 AV contractors • 2 full time AV technicians- 1in Cambridge and 1 in India • All rooms are available for remote monitoring and diagnostics • Challenges

  8. Build for Change® Pega software revolutionizes how leading organizations optimize the customer experience & automate operations

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