New Frontiers in Leadership: Ten Keys to Success

1. New Frontiers in Leadership: Ten Keys to Success William H. Turnquist, CFPIM Central Washington University October 27, 2002

2. Introduction Leaders motivate themselves and others to do things they once thought impossible • Diverse and dynamic work environments • Need for more leaders with new skills • Systematic process based on “Ten Keys”

3. Leadership History • Traits • Behaviors • Theories • Situations • Processes

4. The Changing World of Business “We are entering (actually in) a world where the old rules no longer apply” – Philip Sanders, Rising Sun • Local markets global markets • Market dominance cutthroat arenas • Technology hoarding rapid transfer • Producer driven consumer driven • Mass production mass customization • Loyal customers fickle customers

5. A Changing Environment • Greater speed and less clarity • Still photos  video tapes  fast forward • Less time to absorb change • Not a question of “If?”, but rather “When?” and “How fast?”!! Organizations that fail to change will surely fail

6. Leaders Overcome Resistance to Change Rational or Not? • We’ve always done it this way!!!!! • Our place is different • I don’t see the connection • We tried that back in 1957--didn’t work!! • Where’d you dig that one up?!! • That will take two years to test • It’s against company policy • Engineeringwon’t approve it ..........AND ON, AND ON!

7. Leaders vs. Managers “You can manage things, but you must lead people”- H. Ross Perot • Managers • Transactional • Plan, organize, control • Leaders • Transformational • Motivate, inspire, change

8. Encourage Empathize Direct Inspire Focus Ask Listen Reward Dream Challenge Sympathize Communicate Reinforce Mentor Appreciate Trust Clarify Be Passionate Be Honest Be Human What Great Leaders Do!!

9. The Changing Role of Leadership • “Top Dog” vs. “Everyman” • Then vs. now • Structure vs. flexibility • Silos vs. teams

10. The New Leadership Paradigm • What we need is not necessarily better leaders, but more of them. The Ideal - Everyone at every level is a self-leader

11. Leadership Principles – The Five C’s • Confidence • Clarity • Envision => vision • WIIFMTU • Communication • Frequent, open, honest

12. Getting the Message Right???

13. Getting the Message Right???

14. Leadership Principles – The Five C’s • Confidence • Clarity • Envision => vision • WIIFMTU • Communication • Frequent, open, honest • Commitment • Stay the course

15. Leadership Principles – The Five C’s • Confidence • Clarity • Envision => vision • WIIFMTU • Communication • Frequent, open, honest • Commitment • Stay the course • Cohesion • Lead, follow, or get out of the way

16. The Leadership Vision • See the future • Define the path to the future • Encourage others in pursuit of the future No rejects!! No rejects!! No rejects!! – Tom Melohn, CEO of North American Tool and Die

17. The Leadership Vision –Ten Keys to Success • Be a Big Thinker and Create Opportunities • Be Farsighted and Look to the Future • Be Creative and Think at the Edge • Be Ethical, Honest, and Empathetic • Take Action and Get Things Done

18. The Leadership Vision –Ten Keys to Success • Be Flexible and Become a Change Master • Don’t Make or Accept Excuses • Empower Others–Build Commitment and Trust • Continually Improve Your Skills And above all else..… • Be Enthusiastic and Have Fun!!!

19. Key # 1 -Be a Big Thinker and Create Opportunities The captain must continue to see (and forge on to) the new world, even when the crew wants to sail home.

20. Key # 2 - Be Farsighted and Look to the Future If you don’t know where you’re going, you will wind up somewhere else – Yogi Berra

21. Key # 3 -Be Creative and Think at the Edge Discovery consists of looking at the same thing as everyone else and thinking something different– Albert Szent-Gyorgyi Discoveries are often made by not following the instructions, by going off the main road, by trying the untried– Frank Tyger

22. Creativity in Action???

23. Creativity in Action???

24. Creativity in Action???

25. Key # 4 – Be Ethical, Honest, and Empathetic Leaders Followers

26. Key # 5 -Take Action and Get Things Done

27. Key # 6 - Be Flexible and Become a Change Master Blessed are the flexible for they shall not be bent out of shape!

28. Key # 7 - Don’t Make or Accept Excuses Avoid the “Not My Job” Syndrome

29. Key # 8 – Empower Others–Build Commitment and Trust

30. Key # 9 - Continually Improve Your Skills

31. Key # 10 - Be Enthusiastic and Have Fun!!!

32. Systematic Leadership Development • Before You Begin • Leadership desire and ability • Self-assessment/SWOT • “Skills gap” analysis

33. Systematic Leadership Development • The Starting Point – Self-leadership Even if you never lead others, you can be more successful by “leading” yourself • Apply the 10 keys to yourself and your activities • Personal strategic plan

34. Systematic Leadership Development • Building Your Skills – Tools • Literature • Formal training • On-the-job training • Observation of leaders • Mentors

35. Systematic Leadership Development • Building Your Skills – Opportunities • At work – • Projects • Team facilitation • “Volunteer” activities • Away from work • Coaching • Community activities • School activities

36. Leadership – A Final Reminder From This - To This!!!

37. Session Evaluation William H. Turnquist, CFPIM Session number: A-03 - “New Frontiers in Leadership: Ten Keys to Success” Please return your completed session survey to the room monitor or the collection boxes located near the exit.