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Future of Local Government

Future of Local Government. A Dialogue on the Role of Technology in the Future of Local Government, the impact that mobility, data analytics and cloud could have on local government. Forecast: Cloud. Technology. Its changing the way we live. Its changing the way business functions.

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Future of Local Government

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  1. Future of Local Government A Dialogue on the Role of Technology in the Future of Local Government, the impact that mobility, data analytics and cloud could have on local government.

  2. Forecast: Cloud

  3. Technology Its changing the way we live Its changing the way business functions But is it changing local government?

  4. Technology Phenomena Computer Power Moore’s Law Doubling every 2 years Will it continue? Probably but not with transistors as they will soon reach the limits of physics. Carbon Nanotubes? strongly correlated materials? III-V materials? "Transistor Count and Moore's Law - 2011" by Wgsimon - Own work. Licensed under Creative Commons Attribution-Share Alike 3.0 via Wikimedia Commons

  5. I have a job offer you. Its about 14 days worth of work. Choice of Payment. Option 1. Option 2. $1 per day doubling $1,000 per day

  6. $1,000 per day $1 per day doubling

  7. $1,000 per day $1 per day doubling

  8. Computer Power Linear scale 50km high

  9. Technology Phenomena DataExplosion 2015 2020 35 ZB 7.9 ZB 2010 1.2 ZB 2009 0.8 ZB 1 Zettabyte = 1,000,000,000,000,000,000,000 bytes of data zetta, exa, peta, terra, giga, mega, kilo

  10. Technology Phenomena Networks

  11. Technology Drivers Benefits Technology Phenomena Emerging Trends Mobile BigData Cloud

  12. Technology Drivers Emerging Trends Mobility

  13. Technology Drivers Emerging Trends Embedded Technology, Big Data and Analytics

  14. Technology Drivers Emerging Trends Cloud

  15. Technology Drivers Benefits Technology Phenomena Emerging Trends Mobile Productivity Foresight Prediction BigData and Analytics Insight Hindsight Cloud

  16. Predictive Analytics Multi Dimensional Data Analytics Real Time Reporting Benefits Historical Reporting Maturity

  17. Technology Drivers Benefits Technology Phenomena Emerging Trends Mobile Productivity Foresight Prediction BigData and Analytics Insight Hindsight Cloud Collaboration

  18. WHY?

  19. So Why Do Councils Need To Consider Technology?

  20. Rising Public Expectation Revenue Constraints Skills Constraints Growing Service Portfolio Service Capacity Service Demand Technology Constraints Continued Cost Shifting Fiscal Imbalance Capacity wrong scale Stop sector wide, duplication, waste, wrong scale Capability Stop skills shortage and the looming capability gap Stop poor knowledge management and difficulties in sharing public information Address the unmet public expectation Credibility Rebuild credibility and confidence in councils Rebuild relevance to our communities

  21. Benefits Strategy Problems Improve Collaboration Capacity Better Customer Experience Leverage Technology Better Strategic Decisions Through Analytics Capability Stronger More Resilient Communities and Council Foster More Bottom up Top Down Innovation Credibility Improved Community Engagement

  22. Solution How are we going to get there What’s got to change

  23. Improve Collaboration Leverage Technology Cloud Better Strategic Decisions Through Analytics Foster More Bottom Up Top Down Innovation Improved Community Engagement

  24. How Should Councils Leverage Cloud? Does not stop the duplication Does each council procure its own cloud? Marginal overall cost savings Wrong scale for most effective productivity MADNESS It doesn't help deliver seamless joined up government Outlook: cloudy with the odd chance of drizzly productivity

  25. Does not facilitate effective sector or regional collaboration How Should Councils Leverage Cloud? The wrong scale in many situations Should councils join their vendor cloud? councils councils Limited progress towards seamless joined up government councils councils councils

  26. Retain relationship with preferred vendor cloud • Councils remove the need to maintain multiple relationships into many different clouds. • Access all your clouds through one secure relationship into one secure cloud. • Achieve the right scale • Improved productivity by doing things at the scale that gives the greatest productivity, which could be local, regional or state-wide collaboration. • Makes dealing with State and Federal Government more efficient • Foster greater collaboration • These arrangements lend themselves to allow better access to shared data. • Greater opportunity for shared innovation. • Greater opportunity for shared services. A Sector Approach to Cloud etc… LGCloud Sector-wideLocal Government Cloudas a Platform for Collaboration

  27. So What are we proposing? A Sector-wide Local Government Cloud Platform to enable collaboration across all of the different cloud initiatives. Local Government Cloud Platform etc… Councils

  28. Where to start Top Down Lots of opportunities Lots of services Bottom Up

  29. Customer Facing Services Corporate Services • Organisational Development • Human Resource Management • Employee Competency Development • education and training • Employee Performance Management • Employee Satisfaction • Employee Recruitment and Retention • payroll management • health and medical services • Occupational Health and Safety • Corporate Finance • Finance - Accounts Payable • Finance - Accounts Receivable • Treasury • Corporate Governance and Risk • Procurement • Category Management • Outcome Management • Policy Management • Strategy and Planning • Go-To-Market • Evaluate, Negotiate Award • Implement and Manage • Procure-to-Pay Processes • Legal • Contract Management • Risk Mitigation • Governance and Advice • Information Technology • Systems of Record • Systems of Engagement • Knowledge Management • Data analytics • Business Intelligence • Reporting • Decision Support • Attention Management • Records Management • Identification of Content • Capture of Content • Store of Content • Deliver of Content • Treat of Content • Spatial Data Management • 2D Geospatial Representation • 3D Virtual Representation • BIM • Property • Property Information • Property Valuation • Property Rates Assessment and Collection • Customer Relations • Customer Strategy • Relationship Management • Communications and Engagement • Corporate Information • Council Planning and Performance • Service Analysis and Development • Quality, Process Improvement and Change Road management Road Management Plan Parking Parking permits Council roads and traffic powers Parking fines Recreation and culture Libraries Planning permits Planning schemes Building control Family and young children's services Child Care Facilities Pre-Schools Maternal and Child Health Facilities Toy Libraries Family Day Care Playgroups Kindergartens Youth services Aged services Disability services Health services Municipal Public Health Plan Animal management Waste management Waste services Regulations of waste Where to Start

  30. Filters Benefits vs Complexity Target Areas for Improvement Can WeDecompose & Simplify? BenefitsPotential For Improvement Question Why? Is it where we want to put our effort? Too Hard Not worth the risk Complexity Likely Difficulty to Improve

  31. Road Management Procure to Pay Customer Relations M&CH Benefits Better customer experience. 40% KPI 1: percentage of services delivered online. KPI 2: proportion of joined up services. KPI 3: proportion of information sources integrated into the service gateway. Stronger More Resilient and Sustainable Communities and Councils. 60% KPI 1: engagement with the community. KPI 2: innovation partnerships KPI 3: productivity of service delivery KPI 4: sustainability of councils service delivery. 29% 4 3 4 42% 3 4 3 4 71% 29% 4 3 4 42% 3 4 3 4 71% 19% 3 2 2 50% 3 4 5 5 69% 29% 4 3 4 42% 3 4 3 4 71%

  32. Complexity Road Management Procure to Pay Customer Relations M&CH Complex = 5, Simple = 0 Policy Legal Governance Technology Process Diversity / Uniformity Risk Complexity Score 4 4 3 4 5 5 3 4.0 2 2 1 3 3 1 4 2.3 1 1 1 2 2 1 1 1.3 3 1 2 4 4 5 3 3.1

  33. Filters Benefits vs Complexity Target Areas for Improvement Can WeDecompose & Simplify? BenefitsPotential For Improvement Question Why? Is it where we want to put our effort? Too Hard Not worth the risk Complexity Likely Difficulty to Improve

  34. Filters Benefits vs Complexity Data Analytics Procurement M&CH Systems Road Management Library Systems Customer Relations DR Performance IT Legal BenefitsPotential For Improvement Records Management Complexity Likely Difficulty to Improve

  35. Filters Scale Data Analytics Procurement M&CH Systems Library Systems Road Management Customer Relations Performance IT Local Legal Records Management BenefitsPotential For Improvement Regional State Vendor Complexity Likely Difficulty to Improve

  36. Road Management Procure to Pay Customer Relations M&CH Costs $x ms $x ms $x ms $x ms Timeframe Months Years Months Years Months Years Months Years Critical Dependency aut viam inveniam aut faciam aut viam inveniam aut faciam aut viam inveniam aut faciam aut viam inveniam aut faciam crede quod habes, et habes crede quod habes, et habes crede quod habes, et habes Risk crede quod habes, et habes

  37. Governance Platform Projects Framework 2018 2018 Strategic Direction Pilot and Way-finder Projects Investment Logic Map Full Implementation Rationalisation 2015 2016 2018 Prioritisation

  38. Council Collaborative Innovation Governance Platform Projects 2016 Framework 2018 2018 Strategic Direction Pilot and Way-finder Projects Investment Logic Map Full Implementation Rationalisation 2015 2016 2018 Prioritisation

  39. Technology Can help bring about positive change in local government

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