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Production and Quality 4. BTEC Business. Training and Development. The session on Production and Quality 3 discussed the following: TQM is about setting quality standards This means analysing the whole process of meeting customers’ needs
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Production and Quality 4 BTEC Business
Training and Development The session on Production and Quality 3 discussed the following: • TQM is about setting quality standards • This means analysing the whole process of meeting customers’ needs • The whole of an organisation is responsible for quality • So every activity carried out is important
Training and TQM We looked at the 14 Points of Deming, the ‘godfather of quality’. The key messages for training and development are that: • Transforming a business is everybody’s job • There should be constant improvement • Leadership is important, not management
Training and TQM To achieve constant improvement business organisations need to set up: • A vigorous programme of education and self-improvement • Job-oriented training in the workplace • Teamworking across departments
Training and TQM Given what you know about TQM, which of the following training events (next slide too) are most/least useful? • Job rotation days when staff from different departments swap jobs. • ‘Be a Better Manager’ day, when managers get intensive training on how to control their teams. • Social events where people from different departments are encouraged to mix.
Training and TQM • ‘Name and shame’ sessions to stop repeated errors by individuals and teams. • Computer skills training in lunch breaks. • Business finance sessions where all staff get some basic financial training, to understand how the business is performing. • League tables of product defects and the teams or departments responsible.