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CCP Report CSR

This report details the responsibilities and actions of the CSR committee overseeing restaurant operations. The committee ensures contract compliance, manages safety and health concerns, and collaborates with specialists. Key focus areas include infrastructure improvements, food quality initiatives, and customer satisfaction surveys. Challenges and outstanding issues such as electronic payment and waste sorting are also addressed for continuous improvement.

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CCP Report CSR

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  1. CCPReport CSR 15 February 2012

  2. Mandate CSR • Advisory body to the SCC • Oversees all matters regarding restaurants/cafeterias/vending machines • Ensures contracts are being respected • Acts as two-way channel of information • Addresses investment/health/safety issues • Liaises with specialists e.g. dietician • Convenes approximately 4 times a year CSR meeting

  3. Composition of the RSC in 2012 - Chairman: T. Lagrange / FP - Technical contract manager: I.Mardirossian / GS L. Scibile / GS - Commercial contract manager: F. Najeh / FP - Medical Service: E. Reymond / GSF. Lebrun-Klauser - Staff Association members 2012 : O. Andujar M.N. Beaumont Y. Sillanoli - ACCU member: M. Campanelli - Secretary: C. Ecarnot

  4. Major change in 2011 • Now one contractor for the 3 restaurants: NOVAE • Smooth transition during 2011: R2 = spring / R3 = autumn • Good feedback, bothfromusers and NOVAE (home made… fresh fruits/vegetables/fish… cleanliness…)

  5. Number of meals/day

  6. Number of meals/day

  7. 2012 main outlines(1/3) • Improvements in the infrastructure (R2 + R3 need urgent consolidation work) R2: building with problems inmany areas: floor in the kitchen, heating, toilet… R3: dishwasher to bereplaced.

  8. 2012 main outlines(2/3) • New campaignfrom the medical service regardingfood/health (project) • Better follow-up with NOVAE + dietician regarding hygiene, diet, quality,… • Satellite cafeterias: NOVAE has recently hired one person dedicated to study the best places to set up satellite cafeteriasand to review the offer.

  9. NOVAE’s satellite cafeteria’s concept

  10. 2012 main outlines(3/3) • A satisfaction surveyamongst the customers of the three restaurants willbelaunched by NOVAE. • Strongrequestfromcustomers for animations in the restaurants: NOVAE has alreadyprovided the list for 2012 (~ a few dayseverytwoweeks).

  11. Outstanding issues • Electronicpayment • Capacity • building 774 on Prévessin site • Groups of visitors • Waste sorting (GS) • Globe

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