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WOW PROCESS UPDATE (Logging WOW serial numbers) January 2011

WOW PROCESS UPDATE (Logging WOW serial numbers) January 2011. WOW PROCESS UPDATE. The RRT will begin to provide technicians serial numbers for NJF/WOW situations on Monday January 17, 2011

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WOW PROCESS UPDATE (Logging WOW serial numbers) January 2011

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  1. WOW PROCESS UPDATE(Logging WOW serial numbers)January 2011

  2. WOW PROCESS UPDATE • The RRT will begin to provide technicians serial numbers for NJF/WOW situations on Monday January 17, 2011 • Technicians should enter the serial number into BTS Time Work Report “Order Main” field (see TWI screen shot) each time they charge WOW • Technicians should continue following the existing WOW process: • NJF • Call to the RRT • Call to manager • Hit the button every 15 minutes • ***Addition to process – enter WOW serial number***

  3. WOW PROCESS UPDATE cont…….

  4. WOW FAQs • What if I hit NJF within 30 minutes of my lunch? • Technicians should take their lunch early rather than charging WOW • What if I start at 7am but there is not CO work? • WOW is not automatic, technicians must hit the button and dispatch on work starting at 7am. WOW would be warranted if the technician hits a NJF and follows the normal WOW process. • Is hold time with the RRT, after a NJF, WOW? • Yes, if the total amount of time it takes to get another job is more than 15 minutes then hold time is charged as WOW. • How far can they move me to give me work? • If you work in an urban area, they can move you 30 km. If you work in a rural area, they can move you 60km. The RRT should only move you if there is enough time left in your shift to drive and complete the job.

  5. WOW FAQs • Can they give me work outside my skill set to avoid WOW? • All technicians are High Speed Repair and Desktop trained. They cannot give you work outside these skills sets, if you are not trained, to avoid WOW. • Is it WOW if I am a non-climber and all that is left is climbing work? • No, this is not a WOW situation. • What do I do if the RRT associate won’t give me a serial number? • Under the WOW process, you should be calling your manager, after the RRT, when you do make sure your manager knows the RRT would not give you a serial number so they can follow up.

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