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A Hitchhiker's Guide to the New Learning Ecosystem Learning 2009. Karie Willyerd VP and Chief Learning Officer. 1. Sun Learning Services. TEAM AWARDS. ABOUT SUN LEARNING SERVICE. Ranked #1 Training Team in the World October 2009. Our learners What we are responsible for
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A Hitchhiker's Guide to the New Learning EcosystemLearning 2009 Karie Willyerd VP and Chief Learning Officer 1
Sun Learning Services TEAM AWARDS ABOUT SUN LEARNING SERVICE Ranked #1 Training Team in the World October 2009 • Our learners • What we are responsible for • Our training team • Our relationship with customers • A new relationship with Oracle Chief Learning Officer Best Learning Team
3. Rethinking 70/20/10 2. Expert Creation Dilemma You are here 4. Social Learning Ecosystem 1. Introduction 5. The Answer to Everything
Three Forces Changing the World Demographics Globalization Social Web
Demographics Generational Shift Education Levels Melting PotGoes Global Women in the Workplace
The Generations U.S. Census Bureau, 2007 American Community Survey, www.census.gov
Five Generations in the Workplace Bureau of Labor Statistics Employment Projections
Globalization Headquarters of the biggest companies are increasingly not in the USA
You are here 3. Rethinking 70/20/10 2. Expert Creation Dilemma 4. Social Learning Ecosystem 1. Introduction 5. The Answer to Everything
The Expert Dilemma The more expert the content, the less likely training can be justified Build a comment – The more expertise the content, the less likely training can be justified *Web 2.0 Infrastructure/MySQL *Open Storage Future Workspaces, LLC
The 'Expert' Dilemma Knowledge doubling every 2 years Takes 10 years to make an expert Most organizations determine the volume and scope based upon the number of students Organizations face a new dilemma Too few students to justify the creation of a course Results in far fewer programs for advanced skills
You are here 3. Rethinking 70/20/10 2. Expert Creation Dilemma 4. Social Learning Ecosystem 1. Introduction 5. The Answer to Everything
Why is Informal Learning Growing? “What percentage of the knowledge you need to do your job is stored in your mind? 1986: 1997: 2008: 75% 15 – 20% approx. 8 – 10% *Open Storage Robert Kelly, Carnegie-Mellon University
Companies Redefine Budgets & Resources Informal70% Mentors20% 5% 35% 15% 25% 80% 40% Formal10% Prior Investment FutureInvestment What will some of the new jobs and skill sets be in L&D?
3. Rethinking 70/20/10 2. Expert Creation Dilemma 4. Social Learning Ecosystem 1. Introduction 5. The Answer to Everything You are here
The Social Learning Ecosystem A new way to think about organizational learning *Web 2.0 Infrastructure/MySQL *Open Storage Future Workspaces LLC
The Social Learning Ecosystem A new way to think about organizational learning *Web 2.0 Infrastructure/MySQL *Open Storage Future Workspaces LLC
3. Rethinking 70/20/10 2. Expert Creation Dilemma 4. Social Learning Ecosystem 1. Introduction 5. The Answer to Everything You are here (finally!)
The Bottom-Line Impact of Social Software Addressing major enterprise challenges 59% 56% 32% 30% Workforceproductivity Transferknowledge between and among workers Capture knowledge of existing workers Employee engagement August 2008, “Workforce Collaboration and Web 2.0
Example: Cerner’s UCern Social Networking Built on Jive Links to LMS RSS feeds Ability to join groups Playful! A widget-driven mash-up portal for a social learning network
Example: Social Learning eXchange (SLX) User-generated content platform system
Key SLX Features Organize by favorites User account profiles User authentication and access control Browse content by categories Supports export and mobile devices
Leveraging Social Media Capabilities Search functionality Content sorting Content filtering Ratings Tagging Commenting
But What About ... How do you “control” content? The same way you control email Don't people put up silly or just plain bad content? They are not anonymous; their careers are on the line. Besides, the “crowd” governs the content Doesn't content get dated? Search and comments help solve this Will there be a role left for learning functions? Yes, the coolest job on the planet – ensuring people can do their jobs and earn a living Get over it!
Thank You! Karie Willyerd karie.willyerd@sun.com 32