1 / 14

Communication issues

Communication issues. Greater Detail. Nonverbal communication Listening Gender issues. Communication distortion. 15-10. Nonverbal Communication. Nonverbal Communication messages sent outside of written or spoken word Experts estimate 65 to 90% of every conversation nonverbal.

nora
Download Presentation

Communication issues

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Communication issues

  2. Greater Detail • Nonverbal communication • Listening • Gender issues. • Communication distortion

  3. 15-10 Nonverbal Communication • Nonverbal Communication messages sent outside of written or spoken word • Experts estimate 65 to 90% of every conversation nonverbal © 2004 The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill

  4. Different types • Body movements gestures • Clothes • Facial expressions (including eye contact) • Paralanguage (not in book) speed, pitch, tone.

  5. What would be non-verbal signs of effective listeners?

  6. What would be some non-verbal signs of effective speakers (say in a job interview)? Speakers non-verbal depends more on the situation. • Non-verbal communication with close friends may be very different than non-verbal at work.

  7. Case in point • Gender issues. Video • Both verbal and non-verbal. • What were the non-verbal differences. • What communication gaps are caused? • How do get feedback about non-verbal communication?

  8. Listening

  9. 15-14 Table 15-2 Keys to Effective Listening • Capitalize on thought speed • Listen for ideas • Find an area of interest • Judge content, not delivery • Hold your fire • Work at listening • Resist distractions • Hear what is said • Challenge yourself • Use handouts, overheads, or other visual aids . McGraw-Hill

  10. 15-18 Hierarchical Communication • Hierarchical Communicationexchange of information between managers and employees • Managers provide five types of information through downward communication • Job instructions • Job rationale • Organizational procedures and practices • Feedback about performance • Indoctrination of goals . McGraw-Hill

  11. 15-21 Figure 15-5 • Supervisor’s upward influence Increased distortion because employees send more favorable information and withhold useful information Low High • Supervisor’s power Increased distortion because employees screen out information detrimental to their welfare Low High • Subordinate’s aspiration for upward mobility Less accuracy because employees tend to pass along information that helps their cause Low High • Subordinate’s trust in the supervisor Considerable distortion because employees do not pass up all information they receive Low High Distortion in Upward Communication Situational Antecedents Pattern of Distortion in Upward Communication .

  12. Recommend • Lower power distance organizations (includes informal meetings). • Enhanced trust — empowerment, and performance management systems that reward actual performance.

  13. Case • Barriers to communication • What would you do.

  14. Summary • Non-verbal communication — related to credibility, image. • Gender issues. • Communication and leadership. Strong leaders may be less effective communicators? Then how do you lead if not lead strongly?

More Related