Quicken Health Expense Tracker SM

1. Quicken Health Expense TrackerSM August 2010

2. Getting Started: The Basics Quicken Health is an online tool (web site) designed to help manage claims and health-related finances – developed by Intuit Two ways to access Quicken Health via myCIGNA.com (‘single sign on’) directly (using a login and password) Requires a quick registration the first time you use it Once you’re registered, up to 3 years of claim data is available Offered at no cost to you Subscriber access only (but dependent access is coming) Beyond that, there are three things to know…

3. (1) Quicken Health Expense Tracker Home Page 3

4. Quicken Health Expense Tracker Home Page - Detail 3 1 Which claims have a balance due? Where can I track my past expenses? 2 Which claims need attention? Pay bills right from the homepage

5. (2) Claim Detail View 5

6. Understand what is owed Amount owed is highlighted; services and math are explained See what you owe 1 2 Step by step math calculations 3 Everyday language descriptions

7. Receive guidance to help get questions answeredClaim Assistant helps illustrate what steps to take 4 Get help when you need it

8. (3) Bill PayInitiate payment from the homepage or claim detail page Click “pay now” button to get started 8

9. Bill Pay – Prepare paymentDecide on amount to pay and share a note with your provider Pay all or partial amounts. Include a note to the health care professional with payment, claim/account number, or date of service. 9

10. Bill pay – Pay with any major credit or debit cardSave cards for future bill payments; Receive payment confirmation 10

11. Bill pay – payments are automatically tracked The “to-do” list automatically updates based on the payment Payment automatically tracked in “Payments” tab for future reference 11

12. Add notes to claim detail screen to help track actions Record payments and take notes alongside your claim, so all your information is one place

13. Manually enter out of pocket expenses so that your total health care expense picture is in one place

14. Access information on your benefits and accounts via the insurance tab Track deductibles, out of pocket maximums, and HRA/HSA/FSA balances

15. Medical Expense SnapshotAccess a summary of your benefits and expenses Access from homepage Shows the total value of your benefits Summarizes healthcare spending by category

16. Finding Quicken Health Expense Tracker myCIGNA Homepage myCIGNA My Plans Page

17. Data Privacy & Security Protocols CIGNA and Intuit are trusted brands because we protect our customers’ data Data is downloaded to Quicken Health only upon your consent • You can self-enter additional data into the tool, but no personal information is shared back with CIGNA or Quicken Health Our privacy policies tell you what CIGNA and Intuit do and don’t do • CIGNA rigorously applies HIPAA procedures and other legal requirements to help protect your privacy. • Intuit receives annual certifications by TRUSTe, the leading online privacy watchdog • In September 2009, TRUSTe rated Intuit one of the top 5 most trusted companies for privacy for the 3rd year in a row. Our security policies follow best practice guidelines • Intuit uses HIPAA and Markle Foundation* guidelines as best practices to protect customer data in Quicken Health Expense Tracker • Intuit regularly undergoes certification by C-Level Security, an independent security audit consulting firm • CIGNA has achieved Cybertrust Certification, formerly TruSecure Certification. CIGNA has had its security controls, procedures and policies examined, measured and validated by Cybertrust, Inc., the global information security specialist. *HIPAA Privacy and Security Acts, Markle Foundation Common Framework for Networked Personal Health Information

18. More administrivia…

19. Q&AThank You!