For BBB Accredited Businesses Only

1. Better Business Bureau Serving Metropolitan New York Optimizing Your New BBB Business Review Features October, 2011 For BBB Accredited Businesses Only WELCOME!

2. Access benefits available only to BBB Accredited Businesses. • Secure, unique logins for BBB Accredited Business personnel • Update Your Information • View Your BBB Business Review • BBBOnLine Seal Code • Inquiry Statistics • Upload Photos to your BBB Business Review • Download a custom QR Code • Add a Request-A-Quote button to your website • Review the BBB Dispute Resolutions guidelines • Read the BBB of Metro New York’s Newsletter – Hot Topics • BBB Sponsorship Opportunities • Check out upcoming BBB Accredited Business events • Contact your local BBB ACCESS YOUR EXCLUSIVE BENEFITS For BBB Accredited Businesses Only

3. Log in using your Business ID and email address. For BBB Accredited Businesses Only LOGGING ON

4. Update the information in your BBB Business Review. • View all contact information that currently appears in your BBB Business Review • Keep your information up-to-date with a step-by-step editing tool • All changes will be reviewed by BBB staff upon submission prior to public posting UPDATE YOUR INFORMATION For BBB Accredited Businesses Only

5. View your BBB Business Review. • See your BBB report as consumers see it VIEW YOUR BUSINESS REVIEW For BBB Accredited Businesses Only

6. 000000 No Company Name www.nn.com Download your BBBOnLine Dynamic Seal.* • Retrieve the code for adding the BBBOnLine Dynamic Seal to your website or Facebook page • Choose from several different colors, styles and BBB Ratings displays • View an Online Demo video for assistance * For BBBOnLine participants only BBBONLINE DYNAMIC SEAL For BBB Accredited Businesses Only

7. Analyze your BBB Business Review’s inquiry traffic. • View the number of visitors that access your company’s BBB Business Review • See the source of your company’s traffic • Monitor your complaint statistics GET INQUIRY STATISTICS For BBB Accredited Businesses Only

8. Participate in exclusive BBB Sponsorships. • Find details and pricing information for the BBB Accredited Business Advertising Campaign • Add a Web Sponsorship Banner to the BBB search page • List your company in the BBB Buyer’s Guide BBB SPONSORSHIP OPPORTUNITIES For BBB Accredited Businesses Only

9. Upload images for display on your BBB Business Review. • Add one photo to your BBB Business Review, free of charge • Business building, facilities or workspace • Business personnel • Examples of work • Examples of products sold UPLOAD PHOTOS TO YOUR BBB BUSINESS REVIEW For BBB Accredited Businesses Only

10. SCAN FOR COMPANY NAMEBBB BUSINESS REVIEW Download a custom QR Code (Quick Response) that links to your BBB Business Review. • For use in print-based promotional materials • Designed for use with smartphones DOWNLOAD YOUR BUSINESS REVIEW QR CODE For BBB Accredited Businesses Only

11. Download a Request-A-Quote button for use on your website. • Give prospective customers the opportunity to obtain estimates or make proposals • Connect directly with consumers • Available to service-oriented Accredited Businesses only DOWNLOAD YOUR REQUEST-A-QUOTE BUTTON For BBB Accredited Businesses Only

12. Review the BBB Dispute Resolution Guidelines. • Maintain your BBB Accreditation status • Ensure your company is meeting the highest standard of customer service • Learn more about how the BBB complaint process works REVIEW THE BBB DISPUTE RESOLUTION GUIDELINES For BBB Accredited Businesses Only

13. Karen Ditzel: 516-420-0500 x3415