CRYSTAL INDIA DOMESTIC SERVICES

1. CRYSTAL INDIA DOMESTIC SERVICES WEL COME

2. CRYSTAL INDIA DOMESTIC SERVICES Success is my Tradition.

3. MR.ARUN. H.S PRESENTING Success is my Tradition. HOUSE KEEPINGPRESENTATION

4. Topics … Escalation Matrix Grooming Standards Basic Etiquettes The salutations Theft & It’s consequences Personal Protective Equipment (PPE) Work Safety Tools & Equipments Machineries Machineries operating procedure Vacuum machine handling procedure Schevaran Chemicals Do’s & Don'ts for chemical Do’s & Don’ts

5. ESCALATION MATERIX Mr. ARUN.H.S (M.D) Mobile: 9900098163 ↑ Mr. Ram Murthy (Manager) Mobile: 9945514956 ↑ Mr. Rajesh. R (Speciality Manager) Mobile: 9900098165 ↑ Mr. Shankar. B (Field Officer) Mobile: 9900065739 ↑ Mr. Rajeeva H.G (Supervisor & F.O) Mobile: 9900098167 ↑ Ms. Nancy. A (Accounts and Purchase) Mobile: 9036020400

6. Grooming Standard Of a HK Boy . . . • Short Hair Cut • Short Side Lock • TrimmedMoustache • Daily Shave / Bath • Trimmed nails • Washed & Ironed Uniform • No Bracelet / Band • Body Deo • Black Belt • Black Socks • Black Polished Shoes

7. Grooming Standard of a Chamber Maids . . . • Hair combed & tied with Net • Very Small Bindi • Very Small Ear Rings • No Fashionable Lipstick • Body Deo • Washed & Ironed Uniform • No Bangles • Trimmed Nails • Clean Black socks • Black Canvas Shoes

8. Grooming Standard Supervisor • Short Hair Cut • Short Side Lock • TrimmedMoustache • Daily Shave / Bath • Trimmed nails • Washed & Ironed Uniform • No Bracelet / Band • Body Deo • Black Belts with Tie • Black Socks • Black Polished Shoes

9. Grooming Standard of a Pantry boy . . . • Short Hair Cut • Short Side Lock • Trimmed Moustache • Clean Shave • Daily Bath • Washed & Pressed Uniform • Trimmed Nails • No Bracelet / Band • Clean Black Socks • Black Polished Shoes • Clean hand gloves while serving

10. Basic etiquettes . . . ( Manners ) Always have a Smiling face Wish/ Greet every one Always be a Good Listener Speak Politely Hello! How are you? Sir / Madam , I am fine. Thank You! How about you Sir/ Madam? Excuse Me Sir / Madam May I assist you / Help you

11. Thank You Sir/ Madam You are Most Welcome Please be seated Give way to your Seniors I am sorry Please Wish you the same Have a Great Day Always Knock the Door / Ask for Permission (May I Come in Sir/ Madam) before entering the Room

12. The Salutations . . . 12:00 AM – 12:00 PM - GOOD MORNING 12:00 PM – 04:00 PM - GOOD AFTERNOON 04:00 PM – 12:00 PM - GOOD EVENING

13. Theft & It’s consequences . . . If any staff found guilty of stealing any property of the company or belongings of employee: He / she will lose their job. His / Her ESI / EPFwill be on hold. His / HerHard earnedsalary for the month will be forfeited. He / she will be handed over to police for further investigation. His / Her parents / spouse or relatives will be called to the police station for investigation. Above all, their carrier will be severely affected and they will lose their name & image in the society.

14. Personal Protective Equipments . . .(PPE) HELMET DUST MASK SAFETY BELT While working in the common area While working in the dust areasWhile high-rise GOGGLES While high-rise /ceiling cleaning REFLECTOR JACKET Basement / Common areas GUM BOOT Scrubbing the floor SURGICAL GLOVES General cleaning EAR PLUG RUBBER GLOVES Noise polluted area (DG Room)Rest room / Garbage yard

15. Work Safety . . . Give safety a little time; Safety will give you a life time • Appropriate Clothing: Uniform for free moment (No Jeans/ Loose Clothing) • Shoes: • Hand Gloves: To be worn till the end of the task to avoid direct contact with Chemical • Head Gear: While working near construction area/ High Rise Dusting X X To avoid Injury • No Sandals X

16. Dust Mask: To avoid dust • Ear Plug: While working at Noise Polluted area • Goggles: While executing High Rise Dusting • Warning Signage: • Wet Floor while Mopping & Scrubbing (because the floor will be slippery) Rest of work (Cleaning in Progress)

17. Tools and Equipments . . . Dust Mop Glass cloth Wet Mop stick Dust pan Glass Applicator Mug Checked Cloth Bucket Nylon Scrubber Squeegee Floor Scrubbing Yellow Cloth W / C Brush Hand Brush Ladder Brush

18. Cob web stick Key board brush Odonil Naphthalene balls Putti blade Plunger Glass scrapper Room freshener Sponge Spray Gun Scotch Brite

19. Pyramid Signage Board Display while cleaning Reception / Cafeteria Signage Board Display while cleaning Caddy Kit For Glass cleaning Caddy Kit For Cafeteria Table Cleaning Caddy Kit For Rest room Mop Sweeping & Work Station

20. JANITOR CART For garbageclearance, consumables & cleaning tools storage SINGLE BUCKET WRINGER TROLLEY For single solution mopping DOUBLE BUCKET WRINGER TROLLEY For better cleaning / save time

21. Wet Mop & Dry Mop Stick . . . Wash the Mop Refill & Place it Up-Right in the Store, so that the left over water in the Mop Refill drips down (make sure the wall should remain clean)

22. The machineries . . . Vacuum Machine To clean the carpet Flipper Machine To clean the parking area Scrubbing Machine To scrub the floor Auto Scrubber To scrub the floor Jet Pressure Machine To clean the hard floors Steam machine To clean the WC grooves

23. Machinery operating procedures … Display Warning Signage at the task performed area Keep all the Cleaning tools/ Equipments in the corner (Should not disturb others movement) Check equipment, especially plug & cable for damage If damage or fault found, report to supervisor/ maintenance, label as faulty & do not use until rectified Do not plug in & switch on at socket until machine is ready for use (Do not plug into the UPS socket) Dilute cleaning agent in a bucket of water & transfer it to the machine solution tank Hold cable over the shoulder, keep cable out of solution Faulty

24. Hold the machine parallel to you(always stand facing the wall/ glass not to the side to prevent damage) To move the Machine towards Right lift the handle slightly up & to move towards left bring it down (do not hold the machine handle firmly) Turn on the Main power Switch & machine power switch for the machine to start Cut in edges to avoid corrugated effect. Work from side to side with overlapping passes Put handle in upright position when not in use. Unplug if left unsupervised Always fold cable from Machine to plug to avoid twisting (use a duster to pull & wind the cord, to avoid injury to your hand) Unplug, remove pad/ pad drive or brush – wash & hang to dry If solution tank fitted empty & check valve, check as required Wipe machine & cable clean with damp cloth (keep the solution tank open for air circulation) Do not store machine with pad/ pad drive or brush fitted

25. Vacuum machine handling procedure . . Display Warning Signage Check equipment, especially plug & cable for damage If damage or fault found, report to supervisor/ maintenance, label as faulty & do not use until repaired Select accessories according to the task dry/ wet vacuuming Incase of dry vacuuming, Lift the locking lever, fix dust collector bag, dry filter with carpet accessory Incase of wet vacuuming, Lift the locking lever, fix wet filter & wet nozzle (remove dust collector bag, dry filter & carpet accessory) Connect the suction nozzle, tube & hose Always start vacuuming from inside to outside Place the unit behind you & hold the extension pipe & turn it to right when moving front & left while coming reverse Do not plug in & switch on at socket until machine is ready for use (Do not plug into the UPS socket) Turn on the power switch/ main switch, start vacuuming (while vacuuming the cornet disconnect the front attachment & suck the dust with the help of extension pipe) Faulty

26. Once the task is completed (hold the nozzle up for the left over dust to go back to the drum) Switch off appliance & unplug Remove the warning signage. Take the machine to the store & lift the locking lever & remove the hood unit/ filter Carry the filter & empty it (do not clean the filter in Fire detector area, safe to empty it in the open area) Incase of wet vacuuming Check tank has reached maximum level, Switch off appliance & unplug (let the warning signage remain till the area is dry) Carry the tank with tank handle to empty water, lift the locking lever and remove hood unit, Go to the rest room empty the water in the WC & flush it Rinse & clean tank & float/ filter Clean hood unit, tank, main cord & accessories with damp cloth Place the machine back in the store Remove warning signage if the area is dry & place the signage at store .

27. Schevaran Chemicals . . . All Klean 10ml – 1Ltr Multi Purpose Window Shine Direct Glass Cleaner Germ Free 5 ml – 1Ltr Rest Room floor Super Lime Away 200ml – 1Ltr Toilet bowl Cleaner

28. Do’s&Don'ts for chemical • Where Dilution is recommended, dilution has to be done • Incase it is applied directly it will not be effective • Do not mix 2 different Cleaning agent (chemicals) • Do not Dilute the Cleaning agent for next day usage (It will not be effective) • All klean is a Multi purpose Chemical. It can be used on any Hard Surface (Because its pH value is Neutral) • Always wear Hand Gloves & Mask while using Chemicals • Dilution Method - Transfer Cleaning agent to the measuring jar as shown in the fig. • Add water to Wringer Trolley/ Bucket & then Cleaning agent • Incase if you add Cleaning agent first & then water, Chances of Cleaning • agent Splashing out on Floor/ yourself (Also to avoid the wastage of Chemical) • Dispose the waste water in the W/C and flush it.

31. NAMASTE By ARUN. H.S