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Cisco Finesse gadgets for Contact Center

Cisco Finesse gadgets are add-on tools that help in increasing the efficiency of the agent. They have specific functions that accelerate the current functioning in the right direction. Cisco Finesse gadget simplifies and automates tasks for agents so that their major focus can be the creation of better customer experience.<br><br>Know more:<br>https://www.novelvox.com/cisco-finesse-gadgets/

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Cisco Finesse gadgets for Contact Center

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  1. Cisco Finesse Gadgets

  2. What are Cisco Finesse Gadgets? Cisco Finesse gadgets are add-on tools that help in increasing the efficiency of the agent. They have specific functions that accelerate the current functioning in the right direction. Cisco Finesse widget simplifies and automates tasks for agents so that their major focus can be the creation of better customer experience. Gadgets can be added or removed at any time. Further, these can be customized according to the business requirements. From customer information screen-pops to inter-team chats, Finesse Gadgets have everything to boost Cisco contact center performance.

  3. Types of Cisco Finesse Gadgets

  4. Key Features of NovelVox Cisco Finesse Gadgets

  5. Agent Performance Dashboard Gadget

  6. Ticketing Gadget

  7. Customer Management Gadget

  8. Knowledge Base Gadget

  9. Agent to Agent/Supervisor Chat & Broadcast Gadget

  10. Agent Personal Phonebook Gadget

  11. Agent Scripting Gadget

  12. Call Disposition Gadget

  13. Biggest Library of Cisco Finesse Ready Integrations

  14. About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. NovelVox Cisco Finesse gadgets support agents and supervisors to create a positive customer experience. These improve inter-team communication and keep agents updated with business process and product knowledge to delight customers and resolve queries at the earliest.

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