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Contact Center Integration for Cisco, Avaya and Genesys with NovelVox

Smart agents need smart software to offer exceptional customer service. Equip your contact center agents with all required details on one screen that enable them to offer personalized experience without switching screen or losing content. Integrate agent desktop or CTI connector with seamless 3rd party application with open API

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Contact Center Integration for Cisco, Avaya and Genesys with NovelVox

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  1. Contact Center Integration for Cisco, Avaya and Genesys with NovelVox

  2. Why choose NovelVox integration Novelvox offers over 70 3rd party application integrations for your contact center solutions such as Agent Desktop and CTI connector. Here’s why you need to have NovelVox as your integration partner Benefits of Contact Center Software Integration • Optimize agent’s performance • Context maintained • Personalized experience • Systems together • Cisco UCCX integration allows agents to know the caller even before answering the call • All applications are connected with single system seamlessly • No screen switches required that cause a miss of context even by chance • Agents can multitask and handle more customer queries

  3. Types of Contact Center Integration offered by NovelVox Novelvox offers seamless integration with • CTI – Computer telephony Integration Agent Desktop

  4. Cisco, Avaya, Genesys Computer telephony Integration (CTI) with NovelVox Integrates telephony system with desktop. The connector is embedded within the application and can fetch information from any 3rd party application with an open API. With Avaya integration, agent can add tickets or manage other activities.

  5. Features of NovelVox CTI • CTI pop up • Caller details • Click to dial • Multiple integrations • CRM Transfer

  6. Cisco, Avaya, Genesys Agent Desktop Integrations Integrate 3rd party application with desktop in Cisco Finesse interface for personalized customer experience. Applications with open API can be integrated seamlessly such as CRM, ticketing and more so that agent is not required to switch screens. Cisco, Avaya and Genesys integration have powerful features to increase customer experience and leads

  7. Features of Agent Desktop integration • 70 3rd Party application integration • Caller details • IVR Screen transfer • Integrated view

  8. About NovelVox NovelVox is a global software company that has been developing flexible and optimized Contact Center Agent Desktops and Wallboards for Cisco, Avaya, Genesys, and Five9 for over 11 years. NovelVox has an extensive library of over 70 3rd party application integrations. The Novelvox Cisco Finesse Gadget Designer is the world’s only drag and drop Finesse gadget designer, empowering companies to create their perfect agent environments as and when required. With over 150 global deployments across verticals, including banking, telecoms, healthcare, government, education, and retail, NovelVox has the experience to create customized solutions for any industry

  9. info@novelvox.com www.novelvox.com +1888544808

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