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Customer Engagement Elevated - How Co-Browsing Reshapes the Experience

Unlock superior customer service with our Co-browsing software solution! Elevate customer experience, shorten sales cycles, and boost upselling opportunities. Enhance agent-customer interactions like never before. Discover the power of collaborative browsing for your contact center with CXInfinity. <br><br>For more information:<br>URL: https://www.novelvox.com/blog/customer-engagement-elevated-how-co-browsing-reshapes-customer-experience/<br>Email: marketing@novelvox.com<br>Phone No: 1 9288645100<br>

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Customer Engagement Elevated - How Co-Browsing Reshapes the Experience

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  1. Customer Engagement Elevated: How Co-Browsing Reshapes the Experience

  2. What is Co-browsing? Co-browsing is essentially the process of connecting with the customers over screen sharing, except it is much more interactive and thorough than screen sharing. Co-browsing allows you to you click buttons, scroll through different windows, annotate screens, highlight things, and even fill forms.on your customer’s screen.

  3. The Case to be Made for Co-browsing In today’s day and age where customer interaction is getting increasingly personal, a co-browsing software solution can be a powerful way of connecting with your audience. It is almost like connecting with your customers personally, while sitting on your computer. When all other modes of communication aren’t as effective, co-browsing can come in handy.

  4. How Co-browsing can Help Transform Customer Interaction Co-browsing software can help improve average handling time and customer satisfaction. Here’s how: Real-time Assistance Contextual and Visual Aid Improved Customer Satisfaction

  5. Co-browsing Key Benefits Co-browsing comes with a range of benefits customer service as well as sales. Here’s how: Shortening Sales Cycle Upselling Advantages Collaboration and Intervention

  6. Biggest Library of Cisco Finesse Ready Integration

  7. About NovelVox We, at NovelVox strive to create and deliver automated contact center solutions for exceptional caller experience. Our core contact center solutions include Unified Agent Desktops, CRM Integrations and Wallboards for Cisco, Avaya, Genesys, Amazon Connect, Webex CC, etc. Our AI-powered omnichannel customer engagement platforms - CXInfinity, Chatbot - InfiBot, Live chat, Voicebot, Video chat, and Co-Browse empower clients to deliver state-of-the-art CX across different channels. We deliver scalable CTI integrations with CRM platforms like Salesforce, Zendesk, Freshdesk, ServiceNow, MS Dynamics, Epic, and Oracle Service Cloud to automates tasks, simplifies data management processes, and enhances CX. You can easily optimize your customer service operations through BI-enabled reporting & analytics.

  8. About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens. www.novelvox.com +1 9288645100 marketing@novelvox.com

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