How RPA Improves Customer Experience

2. How RPA Improves Customer Experience

3. How RPA Improves Customer Experience Businesses must stay ahead of the game and be competitive. Being flexible and adapting to changing technology is necessary in order to provide a positive customer experience. RPA is being adopted by businesses to bring a sea change to the quality of customer service.

4. How positive customer experience helps A positive customer experience is important to: • Improve customer satisfaction • Increase customer retention levels • Create brand loyalty • Rope in new customers through brand advocacy

6. What does RPA do? RPA automates business processes that are rule-based and repetitive Automation makes it easier to accomplish tasks that follow an identifiable pattern It reduces time taken to accomplish tasks, reduced errors, increases efficiency and cuts down costs RPA can be used as one of the components of good customer service strategy

7. RPA in Inbound Call Centre Service • Automation enhances the process at call centre services, integrates all units in the process, enables one-time data capture that makes processes faster. • It can greatly help in CALL CENTRE OUTSOURCING SERVICEScompanies by creating better interactions. • This way customers benefit from high-quality interaction.

8. Improved information management • Automation distributes information seamlessly • Customer details and other information can be automatically recalled without toggling between systems. • Information recorded can be kept current, reducing the risk of repetition and errors.

9. When repetitive tasks are handled by automated systems, agents are free to devote their saved up time • to value-based tasks that require their decision making skills. • More complex issues can be resolved with the agent’s involvement. • Escalations reduce. • Customers get to speak more to human agents. Reduced time spent on tasks

10. Established workflows • Automation streamlines processes. • It creates well-established processes that work efficiently. This reduces time spent on workflow management ad increases efficiency further. • A set of standards are created that team members can follow without any confusion. This brings in consistency in work output. • Documented processes allow better scalability. • Inbound call centre servicesagents can focus on providing excellent Customer service without worrying about the process.

11. RPA ties disparate systems and channels • Different teams, systems and channels are integrated with automation. This allows better communication. • Employee performance can be assessed easily. • Automation leads to centralization of data, increasing visibility. • Employees do not have to access multiple files, logins or systems to get the information they need. • They can provide swift answers to customers without having to put on hold for minutes on end.

12. RPA improves profitability • Redundant work can be eliminated, cutting down costs and processing time. • Automation allows streamlining work, making it more measurable and compliant to standards. • Better customer service can provided, increasing customer satisfaction. This leads to greater customer retention — which is crucial in ensuring repeat sales and brand advocacy. • RPA brings efficiency and outcomes to businesses. It improves the business bottom-line.

13. Build a strong brand reputation and gain brand loyalty by automating customer support Phykon provides the best inbound call centre services or call centre outsourcing services for all your customer support needs. Contact us now!

14. Contact US • Australia : +61-280024706 • India : +91-471-4124100 • Sydney : +1-904-900-2110 • Email On : SALES@PHYKON.NET • : marketing@phykon.com Visit Us On: www.phykon.com