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How Visual IVR Can Help Contact Centers Increase Efficiency and Customer Satisfa

Visual IVR, or visual interactive voice response, is a technology that allows contact center agents to see customer information and options on their screen while a customer is on the phone. Overall, visual IVR can help to improve the customer experience at contact centers by making interactions more personalized, efficient, and effective.<br><br>For more information:<br>URL: https://www.novelvox.com/blog/how-does-visual-ivr-improve-customer-experience-at-contact-centers/<br>Email: marketing@novelvox.com<br>Phone No: 18885448081<br>

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How Visual IVR Can Help Contact Centers Increase Efficiency and Customer Satisfa

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  1. How Does Visual IVRImprove Customer ExperienceAt Contact Centers?

  2. What is a Visual IVR (Interactive Voice Response)? Visual Interactive Voice Response is a technology used in contact centers that makes it simpler to understand why a customer is contacting them. It provides customers with the resources they need to solve their problem rather than wait for a call queue. Visual IVR utilizes communications channels like smartphones and computers to make the information-gathering process about a caller more streamlined and comprehensive.

  3. What is a Visual IVR (Interactive Voice Response)? In the past, contact centers used operators to route and connect incoming calls manually. Visual IVR systems enable users to navigate an automated call routing system. They do away with the traditional switchboard operator and provide a single point of contact for each customer's call.

  4. Benefits of Visual IVR in Contact Centers Enhanced Perception of the Brand Itself. More Remarkable Improvements in Contact Center Metrics. Providing a Personalized Experience to the Customer. Cost Savings Potential for Visual IVR Systems.

  5. How do Visual IVR Systems Work to Help Contact Centers And Improve Customer Experience? Ensures Self-Service Options Ensures Omnichannel Support Enhances Data Security

  6. Challenges of IVR & How Visual IVR managed those Challenges High Abandonment Rate Poor Call Containment High Transfer Rates Insufficient Caller Information

  7. NovelVox's Stand for Visual IVR Now easily transform frustrating voice IVR prompts into an interactive visual journey for your customers with the help of Novelvox's visual IVR. Turn your customer’s frustration of getting into tedious, touch-based voice IVR into a visually-appealing self-service experience. With NovelVox's visual IVR solution, your customers can opt for a digital IVR menu, offering them clear visibility of options for more accurate responses. Seamless escalation to a live agent for a chat and voice assistance ensures no customer query remains unresolved.

  8. Biggest Library of Cisco Finesse Ready Integration

  9. About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.

  10. info@novelvox.com www.novelvox.com +1888544808

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