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Improving Customer Satisfaction With Amazon Connect ServiceNow CTI Integration

Unleash the power of Amazon Connect ServiceNow Integration using CTI. Improve customer satisfaction and agent efficiency by streamlining telephonic functions and providing seamless access to client data. Say goodbye to window jumping and hello to personalised interactions. With CTI connectors, discover the potential of Amazon Connect ServiceNow Integration. Contact us at marketing@novelvox.com<br><br>For more information:<br>URL: https://www.novelvox.com/integrations/amazon-connect-servicenow-cti/<br>

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Improving Customer Satisfaction With Amazon Connect ServiceNow CTI Integration

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  1. www.novelvox.com Amazon Connect ServiceNow Integration: Improving Customer Satisfaction One Call at a Time

  2. www.novelvox.com Exploring Amazon Connect ServiceNow Integration Amazon Connect ServiceNow CTI Integration is a surefire way to maximize agent productivity, enhance primary contact center KPIs, and retain your customers. Amazon Connect ServiceNow CTI integration brings telephony features of yoru contact center to your ITSM screen, allowing you to make and receive calls directly from your ITSM screen with a single click.

  3. www.novelvox.com Exploring Amazon Connect ServiceNow Integration This integration also helps elevate customer satisfaction, agent productivity, and a range of other KPIs through features like “Click to Dial” “Screen Pop”, and more. Every time you make a call or receive a call from a customer all the relevant information about the said customer conveniently pops up on your screen, allowing you to lead a more personalized and contextual interaction.

  4. www.novelvox.com Benefits of Amazon Connect ServiceNow Integration Amazon Connect ServiceNow Integration transforms how agents interact with customers. Here are some of its key benefits: Contextual Calls Improved Customer Satisfaction Enhanced Agent Productivity Quick Access to Customer Data Easy Calling Features Improved Customer Engagement

  5. www.novelvox.com Biggest Library of Cisco Finesse Ready Integration

  6. www.novelvox.com About NovelVox NovelVox is a leading contact center solution provider offering unparalleled value to Cisco, Avaya, Genesys, DialPad, Five9, Zoom and Amazon Connect contact centers through advanced CX solutions ensuring the utmost level of customer satisfaction. The company offers seamlessly integrated and AI-powered solutions to upheave agent and customer experience. With over 300 deployments worldwide, the company provides unmatched and tailored support by modernizing customer service operations with its unified agent desktops, omnichannel solutions, wallboards, and much more. AI-powered bots,

  7. www.novelvox.com About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. www.novelvox.com marketing@novelvox.com +1 9288645100 NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.

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