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Leverage CX with Unified Agent Desktop for Amazon Connect CC

Customers are the king and they are the fuel that keeps an organizationu2019s engine running. Companies that focus on CX are known to realize greater revenue and build brand loyalty. Connect your Amazon Connect Agent Desktop with leading third-party applications with an open API.<br>For more information:<br>Website: https://www.novelvox.com/unified-agent-desktops/amazon-connect-agent-desktop/<br>Email: marketing@novelvox.com<br>Phone No: 18885448081<br>

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Leverage CX with Unified Agent Desktop for Amazon Connect CC

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  1. Leverage CX with Unified Agent Desktop for Amazon Connect CC

  2. What are the issues plaguing the contact center industry? Customers are the king and they are the fuel that keep an organization’s engine running. Companies that focus on CX are known to realize greater revenue and build brand loyalty. But some impediments facing the contact center industry are: Long wait times Robotic conversations and canned phrases Poor call resolutions Making customers repeat their requirements The solution to these impediments lie in wise use of technology, one such being a NovelVox Unified Agent Desktop

  3. What is an Amazon Connect Unified Agent Desktop It is an interactive agent desktop that empowers agents with a unified view of customer details on a single screen, even before the agent answers the call. This results in improved Average handling time and call resolution rates. The optimization of agent interface as per business needs improves agent productivity significantly.

  4. Features of Amazon Connect Agent Desktop Single pane of glass view Pre-built gadgets The agent desktop is equipped with pre-built gadgets such as Knowledge Base, Case management etc. So the agent can easily access information from gadgets without switching screens. It unifies information from all applications to offer 360-degree view of customer information.Even before the agent answers the call, all caller information is displayed on the agent’s screen. Ready to use templates Customization Layouts and behaviour logic can be customized as per customer’s branding guidelines. It comes with ready-to-use, pre-designed, industry-specific templates so you can go live instantly. Templates are there for a diverse number of industries, Banking, Telecom, Credit Union, Public services, etc.

  5. Business benefits of Amazon Connect Agent Desktop Here are some reasons to substantiate your choice for Unified Agent Desktop for Amazon Connect Contact Center: Boosts agent productivity Reduce average call handling time(AHT) Personalized caller experience Enhance customer experience Empowers agents

  6. Biggest Library of Cisco Finesse Ready Integration

  7. About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.

  8. info@novelvox.com www.novelvox.com +1888544808

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