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Uplift Customer Experience with Conversational AI Chatbot

Take your customer experience to the next level with conversational AI chatbots! Learn how AI-driven chatbots can revolutionize your customer experience strategy. Dive into our blog for expert insights. Read now for a CX makeover! <br><br>For more information:<br>URL: https://www.novelvox.com/blog/conversational-ai-chatbot-an-ally-for-delivering-delightful-cx/<br>Email: marketing@novelvox.com<br>Phone No: 1 9288645100<br>

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Uplift Customer Experience with Conversational AI Chatbot

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  1. Uplift Customer Experience with Conversational AI Chatbot

  2. InfiBot Agent’s accessibility to customer data by integrating applications Improve customer’s experience Reduce average call handling time and boost productivity

  3. Features of InfiBot Eliminate employee burnout Agent Assist Omnichannel Support Call Routing

  4. Eliminate Employee Burnout Only 15% of contact center employees are satisfied with their workload as per Forbes. This is a clear indication that the remaining are overwhelmed with the load. Overburdened contact center agents cannot perform aptly and snap at customer queries resulting in poor customer experience. Conversational AI Chatbots can help them manage the load by handling repetitive queries. This allows agents to focus more on important tickets and take breaks whenever required.

  5. Agent Assist While chatbots dissolve 80% of customer queries, agents tend to take up queries that require special attention. This feature augments the productivity levels of contact center agents as they get equipped with the right set of tools for resolving quickly. Knowledgeable agents can serve customer better This allows to:

  6. Omnichannel Support AI chatbots can be deployed on a variety of platforms. This caters to the customer’s ease of choosing the platform they wish to connect through. Common channels include: A satisfied customer can translate into better revenue realizations and improved reputation Social Media Platforms B) Messaging Apps

  7. Call Routing Generally, calls are routed based on skills that can include technical expertise, language-based, etc., This is done by the AI Chatbot after identifying the sentiment of the consumer’s response. It further helps to escalate the query to a human agent.

  8. Click here to know more How conversational AI chatbot, like InfiBot, improves the customer experience

  9. Biggest Library of Cisco Finesse Ready Integration

  10. About us NovelVox is a leading contact center solution provider offering unparalleled value to Cisco, Avaya, Genesys, DialPad, Five9, Zoom and Amazon Connect contact centers through advanced CX solutions ensuring the utmost level of customer satisfaction. The company offers seamlessly integrated and AI-powered solutions to upheave agent and customer experience. With over 300 deployments worldwide, the company provides unmatched and tailored support by modernizing customer service operations with its unified agent desktops, omnichannel solutions, AI-powered bots, wallboards, and much more.

  11. info@novelvox.com www.novelvox.com +1888544808

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