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Understanding and Managing Groups in Organizations

Learn about formal and informal groups, types of teams, importance of committees, and stages of group development in organizations.

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Understanding and Managing Groups in Organizations

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  1. Objectives 1. A definition of the term group as used in the context of management 2. A thorough understanding of the difference between formal and informal groups 3. Knowledge of the types of formal groups that exist in organizations 4. An understanding of how managers can determine which groups exist in an organization 5. An appreciation for what teams are and how to manage them

  2. Groups Group is any number of people who: (1) interact with one another (2) are psychologically aware of one another (3) perceive themselves to be a group Why managers should study groups: 1. Exist in all kinds of organizations 2. Form in all facets of organizational existence 3. Cause either desirable or undesirable consequences 4. Raise the probability of causing desirable consequences

  3. Kinds of Groups in Organizations • Formal Groups • Examples of Formal Groups • Committees Reasons for establishing committees: 1. Allow organization members to exchange ideas 2. Generate suggestions and recommendations 3. Develop new ideas for solving existing organizational problems 4. Assist in the development of organizational policies • Why Managers Should Use Committees • Improve quality of decision making • Encourage expression of honest opinions • Increase members’ participation in decision making • Ensure representation of important groups in decision-making process

  4. Kinds of Groups in Organizations

  5. Kinds of Groups in Organizations • Formal Groups • Examples of Formal Groups • Committees • What Makes Committees Successful • Procedural Steps • Define goals clearly, preferably in writing • Specify authority • Determine optimum size • Select chairperson • Appoint permanent secretary • Distribute agenda and support material before meeting • Start meetings on time and announce ending time at outset • People-Oriented Guidelines. • Rephrasing ideas already expressed • Bringing all members into active participation • Stimulating further thought by members

  6. Kinds of Groups in Organizations • Formal Groups • Examples of Formal Groups • Work Teams • Special-Purpose and Self-Managed Teams • Stages of Formal Group Development • The Acceptance Stage • The Communication and Decision-Making Stage • The Group Solidarity Stage • The Group Control Stage • Members function as a unit • Members participate effectively in group effort • Members are oriented toward a single goal • Members have equipment, tools, and skills necessary to attain goals • Members exchange suggestions, opinions, and information

  7. Kinds of Groups in Organizations • Informal Groups • Kinds of Informal Groups Interest groups Friendship groups • Benefits of Informal Group Membership 1. Perpetuation of social and cultural values 2. Status and social satisfaction 3. Increased ease of communication 4. Increased desirability of the overall work environment

  8. Teams • Groups Versus Teams Group consists of any number of people who: Interact with one another Are psychologically aware of one another Think of themselves as a group Team is a group whose members: Influence one another toward the accomplishment of objective(s) • Types of Teams in Organizations • Problem-Solving Teams • Self-Managed Teams • Cross-Functional Teams

  9. Stage of Team Development

  10. Stage of Team Development • Stages of Team Development • Forming • Storming • Norming • Performing • Adjourning

  11. Stage of Team Development • Team Effectiveness People-related steps: 1. Trying to make the team’s work satisfying 2. Developing mutual trust among team members and between the team and management 3. Building good communication 4. Minimizing unresolved conflicts and power struggles within the team 5. Dealing effectively with threats toward and within the team 6. Building the perception that the jobs of team members are secure

  12. Stage of Team Development

  13. Stage of Team Development • Team Effectiveness Organization-related steps: 1. Building a stable overall structure team members view as secure 2. Becoming involved in team events and demonstrating interest in team progress and functioning 3. Properly rewarding and recognizing teams for accomplishments 4. Setting stable goals and priorities for the team

  14. Stage of Team Development • Team Effectiveness Task-related steps: 1. Developing clear objectives, directions, and project plans for the team 2. Providing proper technical direction and leadership for the team 3. Establishing autonomy for team and challenging work within the team 4. Appointing experienced and qualified team personnel 5. Encouraging team involvement 6. Building visibility within the organization for the team’s work

  15. Stage of Team Development • Trust and Effective Teams • Communicate often to team members • Show respect for team members • Be fair to team members • Be predictable • Demonstrate competence

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