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Conflict Management

Conflict Management. How I learned to fight with Gandhi. Conflict Styles. Assertiveness. High Low. Cooperation. High Low. Conflict Styles. Assertiveness. High Low. Cooperation. High Low.

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Conflict Management

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  1. Conflict Management How I learned to fight with Gandhi. Henry J. Nicols http://internationalcenterfortalentdevelopment.com/

  2. Conflict Styles Assertiveness High Low Cooperation High Low Henry J. Nicols http://internationalcenterfortalentdevelopment.com/

  3. Conflict Styles Assertiveness High Low Cooperation High Low Secret Resistance Guerilla fighter Henry J. Nicols http://internationalcenterfortalentdevelopment.com/

  4. Conflict Styles Assertiveness High Low Cooperation High Low Submission Conflict Avoider Secret Resistance Guerilla fighter Henry J. Nicols http://internationalcenterfortalentdevelopment.com/

  5. Conflict Styles Assertiveness High Low Cooperation High Low Submission Conflict Avoider Open Rebellion Open Warfare Secret Resistance Guerilla fighter Henry J. Nicols http://internationalcenterfortalentdevelopment.com/

  6. Conflict Styles Assertiveness High Low Cooperation High Low Work to resolve Partner Submission Conflict Avoider Open Rebellion Open Warfare Secret Resistance Guerilla fighter Henry J. Nicols http://internationalcenterfortalentdevelopment.com/

  7. Sources of Conflict • Dispute about facts • Agree on goal dispute how to.. • Disagree about goal • Conflict of relationships and values Henry J. Nicols http://internationalcenterfortalentdevelopment.com/

  8. Sources of Conflict • Dispute about facts • Passive – not represent the facts, silence, give in. • Aggressive, Raise voice, physical posturing, eye contact, insist on being right • Assertive- get and give reliable information, the issue is the truth Henry J. Nicols http://internationalcenterfortalentdevelopment.com/

  9. Sources of Conflict • Agree on goal, dispute how to.. • Passive – silence, give in. • Aggressive, Raise voice, physical posturing, eye contact, insist on being right • Assertive- discuss differing views, open to alternatives and recommendations Henry J. Nicols http://internationalcenterfortalentdevelopment.com/

  10. Sources of Conflict • Disagree about goal • Passive – not represent the facts, silence, give in, work less hard, passive aggressive behavior. • Aggressive, Raise voice, physical posturing, eye contact, insist on being right, dogma & flag raising. • Assertive- consider larger goal, refocus on what is most important Henry J. Nicols http://internationalcenterfortalentdevelopment.com/

  11. Sources of Conflict • Conflict of relationships and values • Passive – silence, give in, stay in bad relationship. • Aggressive, Raise voice, physical posturing, eye contact, bullying, violence. • Assertive- most difficult to manage. Prepare carefully, focus on value of relationship, consider changes in relationship after considering worst case scenarios. Henry J. Nicols http://internationalcenterfortalentdevelopment.com/

  12. Conflict Negotiation • Identify the problem • Set Goals and objectives • Generate Solutions • Evaluate Solutions • Create an Action Plan Henry J. Nicols http://internationalcenterfortalentdevelopment.com/

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