6 Features of Salesforce Einstein Chatbot

1. 6 Features of Salesforce Einstein Chatbot Technology is taking over business processes that were once upon a time ruled by humans. Undoubtedly, this has helped businesses and their employees a lot. One such job that AI can very well manage is attending to customer inquiries and interacting with them. Even though human interaction will be a part of entertaining customers, that will only be required in some complex cases. Picture Well, we are discussing the help that businesses will get, but do you know which technology we are addressing here? It is none other than the Salesforce Einstein Chatbot. Let us understand it a bit better so you can proceed to the next step - Salesforce Chatbot implementation. Salesforce Einstein Chatbot: What is That? Salesforce Einstein Chatbot is an AI (Artificial Intelligence) powered conversational tool that allows businesses to deploy and develop chatbots for operations or processes involving customer interaction and engagement. Thanks to the backing of NLP and ML, the Salesforce chatbot is capable of understanding and interpreting customers’ inquiries or requests and answering them accordingly.

2. The focus of the Einstein chatbot is to assist customers and allow the customer support representatives on the business end to have a look at their customer’s behavior. Salesforce Einstein Chatbot: What Makes it Special? The AI-powered chatbot has several features, making it different or better than any other chatbot today. Some of them are: Transferring Conversations to Agents Salesforce Einstein Chatbot is competent to respond to queries or complaints. However, it easily identifies if there is a need for human intervention to close a certain query or conversation, and the bot will then transfer the case to the support representatives who can better address it. Trainable Chatbots The Salesforce chatbots are built using NLP (Natural Language Processing), which allows humans to coach them according to their demands. To train chatbots, businesses can create datasets as per the requirement and upload them. Wait for them to interpret the data and absorb the process. Round-the-clock Availability Chatbots do not need breaks or rest and are available 24/7 to attend to customers. All you need to do is set up the bots and the automated answers you wish the customers to see. Lead Generation Chatbots use customer conversations to collect their information and analyze customer challenges and interests. This valuable data can be further used to generate leads during the next interaction with the same customer. Bot Evaluation Managers can look into the chatbot’s intent model and the customer’s intention behind a particular query using Einstein chatbot intelligence. This helps them understand the issues quickly and improve the chatbot’s conversational approach by making necessary changes. Conversation Repair There are chances that customers might enter information that is either not stored in the data or is not valid for the chatbot. In such cases, the chatbot can politely ask customers to input the correct information, for instance, asking to correct a phone number that doesn’t match the record, thus improving conversations.

3. Conclusion There is no doubt that the Salesforce Einstein chatbot can help streamline your operations and enhance the overall customer experience. So, get in touch with a company offering quality Salesforce development services in India to leverage Einstein’s capabilities. Source: https://salesforcedevelopmentservice.weebly.com/blog/6-features-of-salesforce- einstein-chatbot Contact Details: Website | Facebook | Instagram | Twitter | LinkedIn | YouTube Address Nirav Complex, 2nd Floor, Navrang Cir, Navrangpura, Ahmedabad, Gujarat 380014 Phone: +91 8320538768 | Email: sales@nsiqinfotech.com