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1. TELECARE SERVICES ASSOCIATION QUALITY STANDARDS IN TELECARE
2.
.integral not marginal Person centred planning and self directed support to become mainstream and define individually tailored support packages. Telecare to be viewed as integral not marginal
3. Vision for Telecare Integrated Health, housing and social care systems
Multi-agency approach that fits into local delivery plans and commissioning arrangements
Focus on needs of service users and carers
Range of telecare services, from home security to telehealth eg vital signs monitoring for long term conditions
4. Maintaining Quality Standards in Telecare
Consumers know what to expect
Focus on outcomes rather than processes
Encourages development of good practice
appropriate ethical foundations
choice, consent, user control
performance standards
engagement of users and stakeholders
risk minimisation
Reassurance and confidence to users, carers, health and social care agencies and service commissioners
Encourages innovation and competitiveness
5. Moment of Truth for Telecare Users
6. Telecare Process
7. TSA Code of Practice for the delivery of Telecare Services
8. Growth in TSACode Compliant Services
9. Accreditation Mechanisms
External and Independent Audit:
Inspection Body UKAS accredited
Pre- audit (optional)
Full Audit
Annual Maintenance Inspection x2
Full Audit
10. Accreditation Support Advice and guidance from TSA
Best Practice shared among membership
Pre audit visit available
Training Programmes
Supported by Good Practice Guides and Self Assessment Checklists
11. TSA Code of Practice I am
..particularly pleased to see the contribution TSA has made to driving up standards of quality in the sector and regulating professional practice through its Code of Practice Liam Byrne,
I should first of all like to thank you for all the excellent work that TSA continue to undertake to support the delivery of the telecare and telehealth agenda Alan Johnson,
12. CODE OF PRACTICE REVIEW
13. Code of Practice Review Consumer charter
Links with legislative Framework UK wide
Ethics and consent
Information sharing protocols
Stakeholder involvement
Key performance indicators
Telecare implementation manuals
CoP Management Board
Launch in May 2008 (with support!)
and forthcoming
Code for telehealth
14. The Bottom Line
15. Telecare Services Association For more information contact:
Marian Preece 01606 872333
marian.preece@telecare.org.uk
www.telecare.org.uk