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Progress OpenEdge MDBA Services

Comprehensive database expertise with peace of mind. Get DB health checks, disaster recovery planning, and operation evolution options for on-premise or cloud setups. Managed database administration with monthly reports, dashboard, and proactive monitoring.

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Progress OpenEdge MDBA Services

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  1. Progress OpenEdgeMDBA Services

  2. Progress MDBA Database AdministrationWith Peace of Mind Comprehensive database expertise at your service from the peoplewho helped build it.

  3. Database Health Checks • Comprehensive look at the application environment • Collect performance metrics for 24 hours or more • Machine configuration and speed of various components • Database configuration • AppServer and WebSpeed configuration • Client configuration • DB Health Check Report • Comprehensive – 30+ page reports • Shows key metrics and graphs • Value based recommendations

  4. Disaster Recovery Planning • Create a DR strategy for your OpenEdge database • Built on the knowledge from the MDBA Service • Database experts provide the know-how to ensure continuous service and availability with zero latency • Uses OpenEdge Replication and Replication Plus • Flexible, affordable and specifically designed to support your Progress-based systems

  5. Operation Evolution – On Premise • Benefits • You have control of the application and data • Tried and True • Infrastructure exists already • Drawbacks • Need to maintain Infrastructure • Need to have resources to maintain the application and data • May be difficult to find talent

  6. Operation Evolution - Cloud • Benefits • Lower cost than on-premise • No longer need to worry about Infrastructure • No longer need to find talent • A growing trend • Drawbacks • Data Security • WAN Infrastructure • FUD

  7. Operation Evolution

  8. Operation Evolution

  9. Operation Evolution • Benefits • You have control of the application and data • Tried and True • Infrastructure exists already • No need to find talent • Lower cost than traditional on-premise • Drawbacks • Need to maintain Infrastructure

  10. Managed Database Administration • On-boarding Service • Install the management software • Document the environment • Make stability and tuning recommendations • A Mini DB Health Check • Web based monitoring dashboard • Monthly Reports • Software based solution • Sampling and monitoring software installed • Sends email alerts to on-call DBA • Each database has it’s own thresholds • Each customer has a Primary DBA • Clear documentation for on-call rotation • On-call • No level 1 support – DBA Team is on-call All for a value-based monthly Subscription

  11. What the service includes • Not Included • Planned Maintenance • Non-production Issues • Project work • Database Health Checks • Disaster Recovery • QAD Specific • Browses • Process Improvements • Customizations • NETUI Configurations • Upgrades and Migrations • CIM Loaads • Included • Any Reactive Service for business critical issues • Normal billing rates start after the 1st hour • Web Based Dashboard • Monthly Reports • Provide 6 month trend • Capacity planning forecast for next 6 month period • Identifies upcoming maintenance items • Technical Advice • QAD Specific • Printer Management • User Management • Generalized Codes

  12. The Heartbeat Process Heartbeat processruns every minute Thresholds are tested andalerts are sent out to the team by email mfgprod admprod Monitoring Webspeed Appserver cusprod Daily upload of metrics to PSC for Dashboards and Reporting hipprod Periodic SamplingEvery 15 minutes Monitoring

  13. The Managed Database Services Team • 14 DBAs worldwide, each with 20+ years of experience • Follow the Sun support • US Support • 7 DBAs, a mix of developers of the OpenEdge technology and support staff. • Australia Support • 3 former PSC Tech. Support reps • EMEA Support • 4former PSC Tech. Support reps 95% of surveyed businesses using Progress Managed DBA describe the knowledge and experience of their Progress consultants as really great or “off the charts amazing!”

  14. QAD Services First Accredited Consulting Partner QAD Consultanting Partner of the Year QAD Certified Professionals APICS Certified Professionals Global Alliance Partner • 40 QAD Consultants Worldwide • Hand Picked Team • 18 years QAD experience on average • Implementations • Conversions • EDI • QAD Addon Modules

  15. Managed Database Metrics Started in 2006 Metrics as of September 20, 2017

  16. Progress MDBA Customers Direct Customers and End-users of Application Partners MANUFACTURING HEALTHCARE WAREHOUSING & DISTRIBUTION FINANCIALSERVICES

  17. Database Consulting • OpenEdge Feature Implementation • OpenEdge Management • OpenEdge Auditing • Transparent Data Encryption • Table Partitioning • OpenEdge Replication • OpenEdge Multi-tenancy • OpenEdge SSL • etc • DBA team is available for database projects • Platform Migration • We do this once a month for a customer • Dump and Loads • We do this every weekend • OpenEdge Version Upgrades

  18. MDBA Services • Comprehensive Database Management • Extension of the existing team • Alerting, Trending, Planning • Database Health Checks • Complete Analysis • Educational • Largest and Strongest team in the industry • Includes follow the sun support www.progress.com/mdba

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