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Chapter 8, Section 4

Chapter 8, Section 4. Why are emergency codes used when communication over two-way radios?. To avoid panic among private citizens who may have overheard the transmission on their cellular telephones, televisions, or other electrical equipment. Steps for Responding to Fire or Smoke Alarms.

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Chapter 8, Section 4

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  1. Chapter 8, Section 4

  2. Why are emergency codes used when communication over two-way radios? • To avoid panic among private citizens who may have overheard the transmission on their cellular telephones, televisions, or other electrical equipment

  3. Steps for Responding to Fire or Smoke Alarms • Remain calm. • Print out an occupancy report. • Receive further information from security or management. • Reassure guests that the situation is under investigation. • Provide the fire captain a copy of the occupancy report. • Assist the fire captain in signing out the master keys.

  4. Remember, until the emergency has been addressed, do not answer other lines.

  5. During a bomb threat, avoid communicating via walkie-talkies.

  6. PBX operators communicate weather emergencies to …. • Security • Engineering • Management • Guests

  7. Tips for Alerting Guests of an Evacuation • Ask for cooperation • Avoid discussions • Note guest absence or resistance on the occupancy report • If necessary, interrupt a guest’s call • Note guest answers and responses on the occupancy report • Highlight names called on the occupancy report • Refrain from connecting outside calls to guestrooms

  8. Which type of call would a PBX operator keep on the line? • Threatening call • Obscene call • Prank call

  9. Section 8.4 Quiz • PBX operators transmit _____ codes to police, firefighters, and other officials during an emergency event. • PBX operators should record the details of a prank phone call in the front office ____ and report the matter to management.

  10. Section 8.4 Quiz 3. When the need arises to evacuate a property, what floor should be evacuated first? • The floor just above where the emergency is happening • The floor on which the emergency is happening. • The floor just below where the emergency is happening.

  11. Section 8.4 Quiz 4. How much information should PBX operators give guests when using the public address system to evacuate a property? • No information • All information they know • Only what is required

  12. Section 8.4 Quiz 5. Suppose a PBX operator receives an emergency call. The emergency involves someone other than the caller who is injured. What should the PBX operator tell the caller? • To take the injured person to the nearest hospital • To call 911 or the local emergency number • To remain with the injured person until help arrives

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