Managing and the Manager’s Job

1. Managing and the Manager’s Job

2. Learning Objectives • What is Management • Management Process • Kinds of Managers • Basic Managerial Roles and Skills

3. Organization • A group of peopleworking together in a structured `and coordinated fashion to achieve a set of goals

4. Organization Resources Physical Human Financial Information

5. Goals Management Physical Human Financial Information

6. Goals = Output Management = Process Physical Human Financial Information Input

7. Management Set offunctions directed at the efficient and effective use of resources in the pursuit of organizational goals

8. Goals Management Planning & Decision - making+ Organizing + Leading + Controlling Physical Human Financial Information

9. Goals Measurement : Efficient + Effective Management Planning + Organizing + Leading + Motivating + Controlling Physical Human Financial Information

10. Efficient Using resources wiselyand in acost-effectiveway

11. Effective • Making the right decisions and successfully implementing them

12. Efficient - Effective Case • The Accounting department in XYZ company consists of five accountant clerks and one manager. The CEO decided to downsize the Accounting Department by dismissing two clerks. The company is planning to buy a computerized accounting system. The cost of the two accountants is BD1000 per month while the one-time cost of the computerized system is BD1200.

13. Efficient - Effective Case • Assumption: Other factors are constant • Using the above information only what would you use to describe it • Efficient • Effective

14. Scenario (A) The system proved to be a failure in recording the accounting transactions. Using the information in scenario (A) only what would you use to describe it: Efficient Effective Inefficient Ineffective

15.  Scenario (B) The system proved to be a success in recording the accounting transactions and in cutting costs. Using the information in scenario (B) only what would you use to describe it Efficient Effective Inefficient Ineffective

16. Goals Management Planning & Decision-making + Organizing + Leading Controlling Physical Human Financial Information

17. Organizing Leading Managerial Functions Planning & D-M Controlling

18. Managerial Functions / Mgt Process • PLANNING • Setting organizational goals and deciding how best to achieve them

19. Planning Goals Plan Plan Plan

20. Decision-making • Part of planning • Selecting Action

21. Organizing • Determining how best to group resources and activities

22. President Computers Software Manufacturing Finance Marketing Marketing Finance Design Dallas Phoenix Chicago St. Louis Industrial sales Consumer sales Northwest U.S. Southwest U.S. Central U.S. Southeast U.S. Northeast U.S. Organization chart

23. Leading • Motivating members of the organization to work in the best interest of the organization

24. Controlling • Monitoring and correcting ongoing activities to facilitate goal attainment

25. Grouping Resources & Activities Influencing & motivating employees behavior Managerial Functions Goals & Plan Regulating & Evaluating performance

26. Do the managerial functions occur in a step-by-step fashion? • Can a manager be engaged in several different activates simultaneously?

27. UPS Managerial Functions Case • Public company • Managing e-commerce Deliveries • CEO – James Kelly

28. Planning Goals & Plan • A top priority is building UPS into the leading shipper of on-line purchases to many destinations • Decided to invest in new technology to track packages

29. Organizing Grouping Resources & Activities • James Kelly – CEO , Top manager • Other managers and employees • Two businesses: Air express + Ground shipping • UPS combined its air express and ground shipping businesses so customers can arrange for any delivery with one phone call

30. Influencing & motivating employees behavior Leading • Top managers forged connected with other managers and employees and learned to works and what doesn’t when dealing with employees • They brought all the employees to belief and live the vision of the organization. They inspired employees to stretch their performance to the maximum. • Employees Profit sharing scheme

31. Controlling Regulating & Evaluating performance • UPS managers request daily track reports to follow and check the delivery and the productivity of each employee

32. Identify the base of the following managerial classifications • Top managers • Marketing Manager • Accounting Manager • Accounting Supervisor • Head of IT • First-line Manager • Head of Public Relations • Finance Chairperson • Chief Executive Officer

33. Identify the base of the following managerial classifications • Top managers • Marketing Manager • Accounting Manager • Accounting Supervisor • Head of IT • First-line Manager • Head of Public Relations • Finance Chairperson • Chief Executive Officer

34. Levels of Management Top managers Middle managers First-line managers Other Finance Marketing Operations Administration Human resources Areas of Management Kinds of Managers by Level and Area Figure 1.3

35. Kinds of Mangers • Levels of the organization • Top • Middle • First-line • Area of Specialization • Marketing • Finance • Operation • Human Resources • Administration • Others

36. Levels of Management Top managers Middle managers First-line managers Other Finance Marketing Operations Administration Human resources Areas of Management Top Managers • Small group of executives • Control the organization • Major Decisions • Set the organizational goals and strategy & Operating Policies • CEO

37. Middle Managers • Implement top managers goals and strategies • Supervising and coordinating the activities of lower-level management • Largest group of managers • Plant manager, operation, Heads of Departments

38. First-line Managers • Oversee the day-to-day operation • Direct supervision of non-managerial employees (operating employees) • Supervisor, Office Manger

39. Areas of Management • Marketing Manager • Financial Manager • Operating Manager • Human Resources Manager   • Administrative Managers • Other Kinds of Managers

40. Marketing Manager • Works in areas related to the marketing function and helps to get customers

41. Financial Manager • Deals primarily in the financial resources and are involved in activities such as accounting, cash management, investment.

42. Operating Manager • Concerns with creating and managing the systems that create an organization’s products and services. • Production control • Inventory control • Quality control • Plant site selection and layout

43. Human Resources Manager • Responsible for hiring and developing employees. • Selection and Recruitment • Training and development • Compensation and benefits • Performance appraisal • Discharging

44. Administrative Managers • Generalists who have some basic familiarity with all function areas of management rather than specialized training in any one area.

45. Other Kinds of Managers • PR Public Relations • R & D Research & Dev. • IT Information Tech.

46. Managerial Roles • Interpersonal Roles • Informational Roles • Decisional Roles

47. Interpersonal Roles • Attending Eid Ceremony in the King Palace FIGUREHEAD • Encouraging employees to improve productivity LEADER • Coordinating activities of two project groups LIAISON

48. Interpersonal Roles • Attending Eid Ceremony in the King Palace FIGUREHEAD • Encouraging employees to improve productivity LEADER • Coordinating activities of two project groups LIAISON

49. Information Role

50. Information Role • Scanning industry reports to stay abreast of development MONITOR • Sending memos outlining new organizational initiatives DISSEMINATOR • Making a speed in a formal setting SPOKESPERSON