Lancashire Volunteer Partnership: Strengthening Communities, Supporting Vulnerable People

2. Context for Change • The creation of the Lancashire Volunteer Partnership • Lancashire NHW – Needing a new vision that aligns with public service reform and shared outcome frameworks • Development of a new vision for NHW and affiliated volunteer groups engaged in social action

3. Our Volunteers - Becky

4. Lancashire Volunteer Partnership A Partnership of local public services have come together to combine their volunteer offer; • Fire and Rescue Services • OPCC • Local Authorities • Police • Clinical Commissioning Groups • Health Services

5. Vision ‘That Lancashire Public Services have an Integrated, efficient, effective and high quality Public Service Volunteer offer that matches resource with need, supports vulnerable people to get the help they need to become stronger and more resilient whilst reducing the demand on statutory services.’

6. We have a passion for; • Early Action and supporting vulnerable people to become stronger • Building community resilience and reducing dependency on statutory services • Harnessing Community Assets to build a platform where communities can prosper

7. Impact 1yr on • Emergency services, local authorities and other public services have integrated their volunteer offer • Partners have entrusted the LVP with nearly 40 staff members who support over 4,000 volunteers (Specials, Police Cadets, Community Support Volunteers, Be-frienders etc. ) • Through our combined ICT system and website our volunteers get more opportunity to engage in service delivery and help make a difference to peoples lives • Our LVP Volunteers offer a valuable resource in times of civil emergency such as flooding power cuts

8. Our Volunteers - Gurmail

9. People Focused Case Studies

10. Case Studies Tom and Mable Tom has dementia and lives at home with his wife who also has health issues.  Due to his illness Tom struggles to trust people and engage with other services which meant his wife (his full-time carer) was struggling to cope and had reached crisis point. The volunteer service were asked to help, having a volunteer has been their lifeline and has meant that Tom can continue living at home and his wife is receiving some respite weekly. Without this intervention he would have ended up moving into costly residential services.

11. Case Studies Shannon Shannon was a teenager who regularly went missing and got involved in crime. Tired of being called out a local police officer introduced her to the Volunteer Police Cadets. Shannon loved it, stopped going missing and finished the Cadets going into full time paid employment. John John is a young man with mental health issues who lives alone. He regularly complained to the police about young people outside his home. The volunteer service were asked to help and encouraged him to take part in community activities. By addressing  his social isolation issues he now feels more confident and no longer sees the young people outside as a threat.

12. Our Website – Vicki www.lancsvp.org.uk

13. Lancashire NHW – Needing a new vision that aligns with public service reform and shared outcome frameworks

14. Risks / Opportunities • The development of new messaging systems and social media platforms have eroded the key role of NHW Co-ordinators in circulating messages to their neighbours • The NHW age profile is increasing and loosing relevance with younger people who do not associate themselves with the NHW brand • The role of NHW in crime prevention has not spread widely enough into reducing vulnerability and harm

15. Risks / Opportunities • As public services integrate and the boundaries of which service delivers what begin the blur NHW needs to broaden its remit wider than just the police service • Governance structure was not in place leading to a disparate NHW with no single voice or access in • Other groups started to form that fulfil a wider social action function and unless there is opportunity to affiliate these groups they could well supersede NHW in some areas

16. Our Volunteers - Noreen

17. Lancashire Combined Watch ForumThe Neighbourhood Watch Association for Lancashire Vision and Plan for NHW in Lancashire LCWF London 050717 Iss 1.

18. NHW in Lancashire • NHW in Lancashire is currently strong, active and effective. • In excess of 1,000 coordinators are doing an excellent and valued job. • Areas of best practice exist across the county. LCWF London 050717 Iss 1.

19. NHW in Lancashire However, • Historically, support to NHW has been provided by Lancashire Constabulary on a Divisional level. • Some inconsistencies in support and cross county communication issues have inevitably crept in. • Our recent survey also identified some coordinators are feeling somewhat isolated and ill equipped to undertake their role. • People, even NHW people, are resistant to change. LCWF London 050717 Iss 1.

20. NHW in Lancashire The LCWF see the launch of the Lancashire Volunteer Partnership as an ideal opportunity to: • Address the identified issues. • Regroup and revitalise NHW in Lancashire. • Support and manage the change process. • Incorporate new groups and the development of a youth NHW such as a pilot in Blackpool LCWF London 050717 Iss 1.

21. NHW in Lancashire We have therefore produced our: ‘Vision and Plan for NHW in Lancashire’ LCWF London 050717 Iss 1.

22. Our Vision A Fully Integrated NHW Movement in Lancashire • All NHW coordinators have contact details of, and are communicating with; their NHW Associations, their local Police Team and the Lancashire Volunteer Partnership. • NHW Associations are aware of, communicating with and providing support to all coordinators in their area. • Regular NHW / Police / LVP meetings held at local and county levels. • Regular NHW Coordinator awareness and training sessions. • PCC funding made available to local Associations via the LCWF. LCWF London 050717 Iss 1.

23. Action Plan • Divisional NHW workshops. • Workshops to be held in each Division. • Coordinators, Local Associations, LVP and Police attending. • Aim to understand each area’s NHW ‘culture’. • Understand concerns, manage the change. • Seek buy in from attendees on the way forward. • Look for and consider advice from all participants. • Agree support and actions required from attendees. LCWF London 050717 Iss 1.

24. Action Plan 2. Mapping exercise. • Work with National NHW, Lancashire Constabulary, Lancashire Volunteer Partnership and Local Associations. • Aim to map all active NHW coordinators and associations to street level. • Establish contact with coordinators and associations LCWF London 050717 Iss 1.

25. Action Plan 3.Develop NHW Communications • In conjunction with coordinators, NHW Associations, Police and LVP develop appropriate methods of communication with associations and coordinators. LCWF London 050717 Iss 1.

26. Action Plan 4. Develop Service Level Agreements • SLAs agreed with the PCC, Lancashire Constabulary, LVP and National NHW. • Defining what services each party will provide and what they expect to receive. LCWF London 050717 Iss 1.

27. Action Plan 5. Develop appropriate training for coordinators. • In conjunction with National NHW, LVP and Associations develop awareness and training packages to be made available to coordinators. 6. Define funding routes • Develop methods of providing funding at local level. LCWF London 050717 Iss 1.

28. Advantages • A fully integrated Lancashire NHW Movement • Greatly improved communications • Opportunity and ability to speak as one voice • Significant enhancement to the status and influence of NHW in Lancashire • Improved visibility of potential resource to support community resilience needs • Potential for increased funding LCWF London 050717 Iss 1.