ESCORT, CARRY AND STORE VALUABLE ITEMS

1. D1.HSS.CL4.08 ESCORT, CARRY AND STORE VALUABLE ITEMS

2. Escort, carry and store valuable items This Unit comprises four Elements: Prepare to undertake escort and carry duties 1 Undertake escort duties 2 Carry valuable items 3 Store valuable items 4

3. Assessment Assessment for this unit may include: • Oral questions • Written questions • Work projects • Workplace observation of practical skills • Practical exercises • Formal report from employer/supervisor

4. Prepare to undertake escort and carry duties Performance Criteria for this Element are : • Identify valuables requiring escort, carry and storage • Describe legal requirements applying to guest property • Undertake relevant training • Identify characteristics of security staff (Continued)

5. Prepare to undertake escort and carry duties • Prepare plans for regular escort and carry duties • Identify establishment cash carry policies and procedures • Identify potential threats • Identify resources required when escorting and carrying • Clarify escort and carry assignments

6. Identify valuables requiring escort, carry and storage ‘Valuable items’ may be: • Of value to everyone • Valuable only to the owner • Valuable today but not tomorrow • Small or large • Made from any materials or substance

7. Identify valuables requiring escort, carry and storage Valuable items may belong to: • The venue where you work • A private person or guest • A company or organisation whose representatives are staying at, or using, the venue

8. Identify valuables requiring escort, carry and storage Valuables can be comprised of: • Cash • Precious stones • Jewellery • Bullion (Continued)

9. Identify valuables requiring escort, carry and storage • Documents • Electronic data • Artwork • General and personal property

10. Describe legal requirements applying to guest property You must comply with: • Host country legislation: • Statute law • Civil law • Common law (Continued)

11. Describe legal requirements applying to guest property Extra obligations are imposed on hotels: • Hotels must advise guests of these • Hotels must provide safe-keeping facilities • Hotel to be liable for guest property

12. Describe legal requirements applying to guest property ‘Bailment’: • Occurs when possession (but not ownership) moves from one person to another • Occurs when guests offer items for safe-keeping • Hotel is liable for ‘damages’ and must: • Take care of the item • Return item on demand

13. Describe legal requirements applying to guest property ‘Duty of Care’: • A common law obligation imposed on all businesses • The hotel must: • Take reasonable care to prevent foreseeable harm to guests and damage to their property • Hotel can be sued if it is negligent in this regard

14. Describe legal requirements applying to guest property ‘Exclusion Clauses’: • Seek to limit the liability or legal exposure of the venue • They must be brought to guest’s attention to be valid • Courts increasingly refusing to allow businesses to rely on Exclusion Clauses in order to escape legally imposed liability

15. Describe legal requirements applying to guest property ‘Theft’ = stealing Stealing is: • Taking something without permission, and • Keeping it or selling it There is an offence called ‘theft by finding’.

16. Undertake relevant training Training is a common pre-requisite – it will: • Be structured and formalized • Address ‘skills’, ‘knowledge’ and ‘attitudes’ • Comprise theory, demonstrations and practical sessions • Still require supervision of your first few workplace tasks

17. Undertake relevant training Training topics: • Identification and use of equipment • Examples of threats • How to identify threats • Route identification • Location and operation of security systems, technology and equipment (Continued)

18. Undertake relevant training • Legal issues • Internal requirements, protocols, policies and SOPs • Internal documentation

19. Undertake relevant training Trainers may include: • Workplace trainers • Head of Security • Front Officer Manager • Experienced staff • Representatives from external security providers • Police

20. Identify characteristics of security staff Personal characteristics required: • Honesty • High-level interpersonal skills • Vigilance • Observation skills (Continued)

21. Identify characteristics of security staff • Ability to follow directions • Attention to detail • Leadership • Common sense • Ability to take action (Continued)

22. Identify characteristics of security staff • High levels of personal presentation • Confidence • Formal training • Fit and agile

23. Identify characteristics of security staff Employers may also value: • Experience • Physical size • Current certification

24. Identify characteristics of security staff ‘Situational Awareness’ = knowing: • What the situation is normally like when everything is safe and secure • If it is changing • How it is changing • Why it is changing • The threat presented by changing circumstances

25. Identify characteristics of security staff Situational Awareness relies heavily on: • Keeping eyes and ears open • Analyzing everything: • What was it? • Why did it happen? • What does it mean?

26. Identify characteristics of security staff Situational Awareness is the basis for: • Determining threat situations • Identifying action needing to be taken • Identifying what is ‘normal’ and things are not normal • Prompt and effective responses

27. Prepare plans for regular escort and carry duties Plans should be prepared for all escort and carry jobs – regular jobs and one-off jobs. Regular jobs requiring planning can include: • Taking cash floats to register/terminals • Taking money from registers or terminals during trade • Transferring cash at end of day from sales points (Continued)

28. Prepare plans for regular escort and carry duties • Staff and/or management escorts: • To meetings • To car after work • Taking cash to bank • Bringing change from bank to venue

29. Prepare plans for regular escort and carry duties ‘One-off’ jobs requiring planning: • Attendance by heads of state, politicians, sports stars, celebrities • Service requirements to guests designated as VIPs • Individual requests from guests • In response to credible threat • To respond to changed condition which increase risk

30. Prepare plans for regular escort and carry duties Planning is necessary to: • Identify threats and issues • Optimize success • Reduce interference with normal business operations • Reduce guest disruption and enjoyment of facilities • Attract the minimum of attention to security work (Continued)

31. Prepare plans for regular escort and carry duties • Reduce threats • Reduce danger • Determine route/s • Calculate resources required If you fail to plan, you plan to fail.

32. Prepare plans for regular escort and carry duties The following people should be involved: • Customer/client/guest • Management • Other internal security staff • External security consultants

33. Prepare plans for regular escort and carry duties Planning must generate answers to: • When does the job need to be done? • Why does the job need to be done? • Where does the job start, go and finish? • Who is involved? • What is involved? • How is the job to be performed?

34. Prepare plans for regular escort and carry duties Consider the following when developing plans: • Determine possible threats • Identify secure routes – primary and secondary • Designate specific staff to specific duties (Continued)

35. Prepare plans for regular escort and carry duties • Determine physical, human and financial resources required • Identify intelligence required • Obtain necessary resources • Prepare plans in writing

36. Prepare plans for regular escort and carry duties Guard against ‘complacency’. It can lead to: • Not planning properly • Not taking proper care • Not paying attention • Showing a lack of interest and commitment

37. Prepare plans for regular escort and carry duties The regular and/or repetitive nature of many escort and carry jobs means thieves can often easily identify: • Route taken • Number of staff used • Security arrangements • Precautions taken

38. Prepare plans for regular escort and carry duties To guard against predictability: • Change days and times of regular events • Change the staff used • Use a different vehicle • Use different containers • Do something to introduce an element of uncertainty into what you do, when you do it and how you do it

39. Identify establishment cash carry policies and procedures Polices and procedures vary and you will learn what applies: • At Induction and orientation • Through participating in on the job training • By reading internal policies and SOPs • By asking questions • Through observing others

40. Identify establishment cash carry policies and procedures Requirements vary between venues based on: • Experience with movement of valuable items • Venue layout • Staff numbers • Security resources available (Continued)

41. Identify establishment cash carry policies and procedures • Demand • Type of items involved • Value • Level of trade • Identified threat analysis (Continued)

42. Identify establishment cash carry policies and procedures • Contractual obligations • Promises made • Insurance coverage • Requirements imposed by insurers

43. Identify establishment cash carry policies and procedures Policies and SOPs may address: • Limiting duties to nominated staff • Scopes of authority • Risk management requirements (Continued)

44. Identify establishment cash carry policies and procedures • Response to threat, attack or breach of security • Staff and equipment required • Restrictions on times and tasks • Identification of routes • Internal notification and reporting • Documentation required to be completed

45. Identify potential threats Potential threats can be identified by: • Encouraging staff to report suspicions and observations • Making ‘security’ a standing topic at staff meetings • Talking with other security staff • Talking with guests (Continued)

46. Identify potential threats • Reading internal reports • Liaising with authorities • Interviewing guests • Liaising with other venues (Continued)

47. Identify potential threats • Undertaking regular site inspections • Participating in industry security-related events • Monitoring the media

48. Identify potential threats Basic physical threats: • Theft • Assault • Vehicle accident

49. Identify potential threats There may also be threats/intimidation: • Threats of violence • ‘We know where you live’ • Threats to kill • Revenge attacks • Reprisals • Promises to do damage

50. Identify resources required when escorting and carrying Resources can include:: • Vehicles – high-profile and/or covert: • With special security features and comms • Driven by people with special training • May involve a chase/lead car • Route and times should vary (Continued)