DHL Disaster Response Team

1. DHL Disaster Response Team Humanitarian Logistics Movement – Matt Hemy, 19 March 2007

2. Introduction

3. Agenda • About DPWN & DHL • DHL Corporate Sustainability • The formation of DHL Disaster Response Teams (DRT) • DRT Operations • DRT In Action • Innovation in Relief Distribution • Engaging Stakeholders

4. Deutsche Post World Net Over 500,000 employees and € 60.5 bn revenue in 2006 LOGISTICS MAIL EXPRESS FINANCE • Leading retail bank in Germany • 12 millioncustomers • Postbank IPO in 2004 generated €1.6bn • 71 million mailitems per day • Quality leadership in Europe • Global Mail: international mail solutions No. 1 in worldwide air freight, ocean freight, and contract logistics business No. 1 in worldwide cross border express business

5. 285,000 employees More than 400 aircraft * 76,000 vehicles 6,500 facilities across the globe, 35 mn sqm warehouse space Over 1.5 billion shipments per year € 26 bn in revenue (2005, excl. Exel) 120,000 destinations worldwide DHL Global * Operating for and on behalf of DHL

6. DHL is a responsible Corporate Citizen Mission Statement DHL is aresponsible corporate citizenin all countries in which we operate, taking into account the social and environmental needs of our employees, local communities and the public Corporate Values No 7 - To acceptsocial responsibilities

7. Formation of DHL Disaster Response Teams In 2003, DHL experts saw how a flood of relief goods could shut down an airport Earthquake relief, Bam Airport, Iran, December 2003 • Airport apron and taxiways blocked with cargo, trucks and aircraft. • Unsafe airport operation.

8. Formation of DHL Disaster Response Teams DHL has expertise in handling air cargo and managing airport operations • DHL has core competences in: • Airport operations. • Cargo handling. • Flight operations. • Warehousing. • Distribution. DHL can use its experience, network and employees’ talents to support humanitarian missions and reduce bottlenecks at airports receiving huge quantities of relief goods in the aftermath of major natural disasters.

9. DRT Mission DRT provides expert logistical support and advice to ensure an uninterrupted and effective supply chain at the disaster site airport for incoming shipments and relief goods.

10. x x    DRT Functions DRT provides core expertise at the airport DHL Disaster Response Team - Core Expertise - Warehousing Loading Onward transportation Unloading aircraft Handling • Sorting and stacking of goods. • Inventory management. • Goods are taken off aircraft pallets. • Supplies transferred to wooden pallets. • Handling with or without fork-lifts. • Assistance with customs processes. • Loading of aid on to trucks or helicopters.

11. Corporate Disaster Response in Action Relief in Action

12. 2004 – Indian Ocean Tsunami (Sri Lanka) 7,000 tonnes of relief supplies handled from 160 charter aircraft in 3 weeks with 35 volunteers. DHL DRT operated at Colombo Airport

13. 2005 – South Asia Earthquake (Pakistan) 9,000 tonnes of relief supplies handled from 230 charter aircraft in 3 weeks by 30 DRT volunteers. DHL DRT operated at Chaklala Air Force Base, Islamabad

14. 2006 – Yogyakarta Earthquake (Indonesia) 200 tonnes of relief supplies handled from 8 charter aircraft in 1 week by 14 DRT volunteers. DHL DRT operated at Adisoemarmoe Airport

15. 2006 – Typhoon Durian (Philippines) The DRT provided logistics management advise to the various government disaster management agencies after the November 2006, Typhoon ‘Durian’.

16. 2006 – INSARAG (China) DRT participated in the Asian Pacific Regional Earthquake Exercise August 4 – 8 August 2006, Shijiazhuang, China

17. Innovation in Relief Distribution Innovation – ‘Speedball’

18. Innovation in Relief Logistics Distribution South Asia Earthquake - 2005

19. Innovation in Relief Distribution • Problem: Delivering aid to remote and inaccessible areas • Cardboard boxes broke when dropped from helicopters. • Damaged goods. • Solution: DHL ‘Speedball’ • New use for DHL polypropylene shipping bags. • Easy to handle. • Does not break when dropped from 35 meters. • A ‘survival package’ (contains supplies for 7 people for 10 days.) 3. DHL shipping 3. DHL shipping 4. DHL 4. DHL 1. Unsorted relief 1. Unsorted relief 2. Relief supplies 2. Relief supplies 5. DHL 5. DHL ‘ ‘ Speedballs Speedballs ’ ’ bag filled with bag filled with ‘ ‘ Speedballs Speedballs ’ ’ supplies arrive supplies arrive dropped from dropped from are sorted and are sorted and supplies supplies loaded on loaded on stored stored helicopter helicopter helicopter helicopter

20. Innovation in Relief Distribution

21. Innovation through Collaboration Engaging Stakeholders

22. UN Partnership – We deliver help • Memorandum of Agreement signed in December 2005 with the United Nations Development Program and the United National Office for the Coordination of Humanitarian Affairs • Integrated approach doesn’t just focus on relief, but also on disaster preparedness and disaster response • Expand DHL’s involvement in disaster response by setting up its own global network of three Disaster Response teams, with the first of these in AP • In the event of a major natural disaster, teams comprising specially trained DHL employees (DRT) will help manage crucial logistics operations in airports close to the affected area ‘We are proud to support the UN in this important mission with our core competence in logistics and we will deliver help to wherever in the world it is needed.’ Monika Wulf-Mathies, Managing Director, Corporate Public Policy and Sustainability, DPWN, during the signing of the Memorandum of Understanding between DPWN, the UNDP and the UN OCHA.

23. CEO DHL Express Asia Pacific, meets with the President of the Philippines over DHL support to Disaster Relief – Typhoon “Durian” Engaging Stakeholders • Collaboration with Governments & the Military is crucial to the success of any disaster relief operation. • Clear outline on capability and what service is donated. • Establish ground rules prior to disaster occurring. • Establishing the contact network. Department of Social Affairs, Government of Indonesia National Disaster Management Agency (India)

24. MOU - PRC Government & DHL • On the 29th of November 2006, DHL signed a historic MOU with the Ministry of Civil Affairs. The first of its kind in China between the Government and a Corporate entity. This MOU recognizes the support that companies like DHL can provide during a National Disaster. Department of Social Relief, Ministry of Civil Affairs (PRC)

25. A truly rewarding experience The experience was overwhelming. I felt that managing and reorganizing the relief supplies to be sent out to the affected sites was something that I personally contributed to. Being part of the relief mission was both enriching and fulfilling. –Edward Lim, Safety & Security Manager, DHL Express Singapore Hub & DRT Volunteer

26. Asia Pacific Disaster Response Team • Summation: • Provide a capability that adds value. • Foster close relationships with your stakeholders. • The National Government is the Controlling Authority. • Agreed protocol (MOU) to participate. • Work very closely with the Military. • Pass on your expertise. Matt Hemy Regional Crisis Manager – Operations DHL Express Asia Pacific +65 6216 6825 matt.hemy@dhl.com