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MAKING CHILDREN SAFER

MAKING CHILDREN SAFER. The West Yorkshire Child Protection Project. IT’S ABOUT CHILDREN NOT IT. THIS PRESENTATION. Why we chose child protection? What we have done so far How we went about it What we have learned so far What we plan to do next. WHY CHILD PROTECTION?.

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MAKING CHILDREN SAFER

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  1. MAKING CHILDREN SAFER The West Yorkshire Child Protection Project

  2. IT’S ABOUT CHILDREN NOT IT

  3. THIS PRESENTATION • Why we chose child protection? • What we have done so far • How we went about it • What we have learned so far • What we plan to do next

  4. WHY CHILD PROTECTION?

  5. …………………...1945 Dennis O’Neil,1973 Maria Colwell,1984 Jasmine Beckford, Tyra Henry and Heidi Koseda,1986 Kimberley Carlile,1987 Doreen Mason,1992 Leanne White, 1994 Rickie Neave,1999 Chelsea Brown, 2000 Victoria Climbie and Lauren Wright, 2002 Ainlee Labonte…………….

  6. AGAIN AND AGAIN……

  7. Failures in communication • Information was not brought together to form a complete picture • Opportunities to intervene were missed • Boundaries interrupt information flow • Traditional electronic systems could not be joined up effectively

  8. Typical scenario – Line of business applications which do not facilitate data sharing or process collaboration across agencies PCT’s Hospitals Social Services Police Education Core information Core information Core information Core information Core information ESCR Social Services database EHR/EPR/ER Patient Admin System GP Systems Schools Colleges Student rec CRS Incident Rec.

  9. HOW WE BEGAN • A vision of the future – “virtual teams” operating across professional, organisational and geographic boundaries • Bringing technical expertise together with experience and understanding of the business • Bradford area pilot proposed to develop a system for testing in live operational use

  10. Multi agency CP application Enables line of business applications to share data and allows process collaboration. Police Hospital PCT Schools Social Services Child Protection ESCR Social Services database EHR/EPR/ER Patient Admin System GP Systems Student recording CRS

  11. A LOCAL PARTNERSHIP • One common system overlaying all existing systems but independent of them • Map existing procedures and refine them by reference to operational practice • Automated workflow process operating in real time creates the “virtual team” • Highest levels of security and control by each agency • Prevent information getting stuck or “falling between the cracks”

  12. Internet Protocol Server Linking organisations together Education Schools Social Workers 3rd Party Hosted Service NSPCC https NHSnet Health Hospitals Health Visitors Social Services Child Protection Teams Emergency Duty Teams Police

  13. A LOCAL VISION • A teacher in a Leeds school uses the system to raise a concern about a child who is currently staying with relatives in Bradford • A match is found to an A and E episode in a hospital in Halifax and to a previous concern in Huddersfield • Bradford Social Services decide to refer to West Yorkshire Police and instigate a joint investigation • All information, decisions and actions are captured in the system in real time with a full audit trail and all agency systems are updated automatically • Everyone (with a right to know) is kept informed of progress

  14. OUTLINE BUSINESS CASE • Protect investment in existing systems • Potential efficiency gains from process redesign and automation • Economies of scale • Improved management of risk • Transferability of learning to other areas

  15. BUILDING THE PROTOTYPE • Existing CP procedures used to create version 1 • Iterative process of review by practitioners and refinement of the process • “Board room pilot” of multi-agency scenarios • Data integration to Social Services core system • User testing • Security testing

  16. POTENTIAL “SHOWSTOPPERS” • Strategic commitment to the vision • Data security • Technical compatibility • Information sharing protocols • Practitioner resistance • How much will it cost?

  17. WIDENING THE VISION • Invitation to bid for National Projects funding • Opportunity to move faster and wider • Condition of acting as a mentor • Consideration of options led to an all West Yorkshire approach • Widening the vision means raising the stakes! (moving from 9 partners to 33)

  18. WEST YORKSHIRE

  19. Population 2.1 million and rising • 780 square miles • Mixed urban and rural • Pockets of affluence and deprivation • A natural and cohesive region • A developing regional agenda

  20. THE PROJECT APPROACH • Project Board chaired by the Bradford Director • Local multi-agency project boards • Agree common procedures / child protection model / information sharing protocols • Agree technical system hosting and deployment • Manage the system implementation • Establish mechanisms for ongoing support

  21. ACHEIVEMENTS • Successful live Pilot operating in Bradford • Wakefield close to going live • Information sharing protocols agreed • Common child protection procedures / process model • Interim system hosting arrangements agreed • Work commenced on a new approach to systems integration (MIM)

  22. PROBLEMS ON THE WAY • Competing strategic priorities • Tensions about who owns the business, child protection professionals or IT? • Commercial rivalry between IT suppliers • Reluctance to step outside safe organisational boundaries • Uncertainty about long term costs

  23. TRUE FOR ANY PROJECT • Strategic sign up • Project management methodology • IT system lifecycle discipline • Practitioner involvement • Communication strategy • Change management

  24. WHAT WE’VE LEARNED • Keep the vision in view at all times • Effective multi-agency working means “thinking whole systems” • Who owns the business? Strategic managers, frontline professionals, IT departments or software suppliers? • If you start a journey into uncharted territory you can expect to encounter unforeseen problems but you will also discover new opportunities

  25. BENEFITS REALISATION • Practitioner adoption “a tool to do the job” • An evolving business case that capitalises upon economies of scale and efficiency gains through process automation and redesign • Improved risk management • Experience, technology and infrastructure transferable to other business areas • Improved protection of vulnerable children

  26. THE FUTURE • Strategic commitment from all partners to complete the implementation across the region • Potential for 4000+ users • More work needed to prove the operational business case • More work to evaluate new approaches to systems integration • Continue to share our experience

  27. QUESTIONS AND DISCUSSION

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