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Introducing SURFnet to CAUDIT

Introducing SURFnet to CAUDIT. Walter van Dijk Head Account Advising Department 6 October 2006. Agenda. General introduction to SURFnet - Ambitions - Innovation projects - Service portfolio

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Introducing SURFnet to CAUDIT

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  1. Introducing SURFnet to CAUDIT Walter van Dijk Head Account Advising Department 6 October 2006

  2. Agenda • General introduction to SURFnet - Ambitions - Innovation projects - Service portfolio • Lifecycle- and portfolio-management

  3. Introducing SURFnet • Dutch NREN • Not for profit organization, 60 employees • 100% ownership: SURF Foundation • 130 institutions connect 210 locations, 800.000 end-users • Business-model: • Innovation by project subsidies (14 Meuro) • Operations by tariffs from institutions (18 Meuro)

  4. “A family business” Cooperative organization for ICT in HE & Research Operates and innovates a research-network Grants licenses for ICT products (prim. software)

  5. The SURFnet organization Two “outlets”: Account Advising & Community Support Three “factories”: Network-, Middleware- & Advanced Services

  6. Ambitions • Connecting Dutch research- and higher-education institutes to a world-class network-infrastructure • Delivering innovative high-end internet-based services to higher-education and research in NL • Intensive use of services by a broad range of functional users (security officers, researchers, teaching staff etc.) • Operational excellence in service-provisioning

  7. Innovation organized in three projects • Network • GigaPort Next Generation Network - Partnership with Industry (8M/year) • International - EC funding (2M/year) • Other services • SURFworks NG - service development wholesale services (2M/year) • SURFnet/Kennisnet project - service development end-user services (2M/year)

  8. Service portfolio • Network-connectivity - 1 and 10G IP and 1 and 10G lightpaths • Security services - CERT, Advisories, MailFilter, IDS, AIRT, PACT • Authentication services - Federation, eduroam, SCS • Streaming services - Video portal, live streaming services • Group communication services - SURFgroepen (on-line collaboration)

  9. Lifecycle- and portfolio management • Ratio for LCPM within SURFnet • The LCPM process • User Survey

  10. Definitions of LCM and PM: Lifecycle management manages the process in which a concept evolves into a new service, including the ensuing production phase and the phase in which a service is closed down Portfolio management is managing the process that should result in a well-balanced and well-aligned set of services, offered to the connected institutions

  11. Ratio for LCPM within SURFnet • Average NREN customer-base (universities and research-institutions) is becoming more critical towards the NREN service portfolio • Logical development now that: - (high-speed) connectivity and associated services are “mission-critical” for a growing number of users and - commercial ISP’s are closing the gap (financial, technological, services) with NREN’s • Hence: NREN service portfolio should align with existing and future customer requirements!

  12. But, we face… … a serious obstacle since service-development within NRENs has traditionally been public funded and hence a technology push orientation is not uncommon … a serious threat since a demand-pull orientation would probably not stimulate innovation and would therefore result in a lack of differentiation with commercial ISPs … a second threat considering that a focus on innovation and technology is the “raison d’être” for NRENs from the perspective of funding bodies

  13. Hence, a model is needed that: • avoids the pitfalls of a “demand pull” orientation • avoids the pitfalls of a “technology push” orientation • allows for input and feedback from customers at the various stages of service development • preserves the valuable orientation on innovation and technology within NRENs

  14. Technology- development Customer requirements Funding from Innovation projects Funding from exploitation Technology scouting -------------- User Survey Impact Analysis studies Service development Stimulating use & Support Production Phase-out 1 2 3 4 5 6 Life-cycle model

  15. User Survey (new style) • Extensive research (quantitative & qualitative) • Yearly • Culmination at “Synthesis meeting”

  16. Structure SURFnet User Survey Qualitative Quantitative Individual end-users focus- groups synthesis Online survey Special interest groups interviews synthesis conclusions synthesis Institutions interviews synthesis Online survey

  17. Ratio for synthesis • Check of the conclusions drawn from the survey • Results Survey are instrumental for choices that are made regarding: • Service portfolio • Activity plans for innovation-projects

  18. Thanks for your attention! Walter van Dijk Walter.vanDijk@SURFnet.nl http://www.surfnet.nl

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