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Compensation Fund 2012-2017 Strategic Plan and 2012-2013 Annual Performance

This document outlines the objectives, achievements, and priorities of the Compensation Fund from 2012-2017. It includes information on service delivery outcomes, vision and mission, situational analysis, and program objectives.

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Compensation Fund 2012-2017 Strategic Plan and 2012-2013 Annual Performance

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  1. Compensation Fund2012-2017 Strategic Plan and 2012-2013 Annual Performance Overall Responsibility:Compensation Commissioner: Mr. S. Mkhonto

  2. Table of Contents Slide Overview & Objectives of the Fund 3 CF Measurable Objective 4 Service Delivery Outcomes 5 Vision, Mission and Values 6-8 Situational Analysis 9 2011/12 Major Achievements 10 Priorities for 2012/13 Financial Year 11 Programmes Objectives an Annual Targets 12-44 Budget Allocation and Utilisation 45

  3. Overview & Objectives of the Fund The Compensation Fund is a public entity of the Department of Labour. The Fund administers the Compensation for Occupational Injuries and Diseases Act no. 130/1993 as amended by the COIDA 61/1997. The main objective of the Act is to provide compensation for disablement caused by occupational injuries or diseases sustained or contracted by employees, or for death resulting from such injuries or diseases, and provide for matters connected therewith.

  4. CF Measurable Objective “To pay compensation for death or disablement caused by occupational injuries and diseases sustained or contracted by employees within 90 days of receipt of full documentation”

  5. Service Delivery Outcomes

  6. Vision To be an employer of choice and an internationally reputable provider of compensation for occupational injuries and diseases, rehabilitation and reintegration services. 6

  7. Mission To utilise\leverage automated solutions to provide efficient, quality, client-centric and accessible Compensation Fund services. To ensure effective rehabilitation and re-integration services, through reputable (proven) programmes. To ensure financial viability through efficient collections and prudent investments. To promote job creation initiatives through social responsible investments. To develop and retain a competent and content workforce. 7

  8. Values • We treat employees with care, dignity and respect • We respect and promote: • Client centred services • Accountability • Integrity and ethical behaviour • Learning and development • We live the Batho Pele Principles • We live the principles of the Department’s Service Charter • We inculcate these values through our performance management system 8

  9. Situational Analysis IT Systems. Turnaround time in processing of compensation claims. Backlog in processing claims and payments. Delay and/or non-reporting of accidents. Human capacity constraints. Document management. Records management system. 9

  10. 2011/12 Major Achievements Approval of the new CF Organisational Structure. Deployment of the SAP System (Financial and Integrated Claims Management System). Implementation of the Integrated Claims and Financial Management Systems. Approval of the Rehabilitation, Reintegration and Return to Work Policy. Sections for of COID Act to be amended were identified. Provincial Stakeholder engagement. 10

  11. Priorities for 2012/13 Financial Year Implementation of the approved Organisational Structure. Decentralisation of COIDA services to Provinces. Enhancement of the Integrated Claims and Financial Management Systems. Consultation on Rehabilitation, Reintegration and Return to Work Policy Framework. Amendment of COID Act. Continue with COIDA Stakeholder engagement. Improve revenue collection. 11

  12. Programmes Objectives and Annual Targets

  13. CompensationProgramme Overview & Objectives The strategic goal of this Directorate is to promote an effective safety net through the registration, processing and payment of compensation claims resulting from occupational injuries and diseases, and monitoring of compliance with COIDA legislation. 13

  14. PROVIDING AN EFFICIENT SOCIAL SAFETY NET

  15. Medical ServicesProgramme Overview & Objectives The strategic goal of this Directorate is to provide an effective safety net through the registration, processing and payment of medical claims resulting from occupational injuries and diseases, and monitoring of compliance with COIDA legislation. 15

  16. PROVIDING AN EFFICIENT SOCIAL SAFETY NET

  17. PROVIDING AN EFFICIENT SOCIAL SAFETY NET

  18. Human Resource ManagementProgramme Overview & Objectives The Directorate provides a professional, efficient and client oriented human resources service, promoting representivity and sound labour relations and to strengthen HR capacity and monitor human performance within the Fund. The HRM also ensures the effective implementation of the Fund’s Skills Development Plan and Human Resource Plan. 18

  19. PROVIDE PROFESSIONAL, EFFICIENT AND CLIENT ORIENTATED HR

  20. PROVIDE PROFESSIONAL, EFFICIENT AND CLIENT ORIENTATED HUMAN RESOURCE

  21. PROVIDE PROFESSIONAL, EFFICIENT AND CLIENT ORIENTATED HUMAN RESOURCE

  22. Risk ManagementProgramme Overview & Objectives The Risk Management Unit comprises of risk and security units, and is responsible for pro-active and reactive implementation of risk management principles. The Risk Management Unit assesses and mitigates the identified risks in order to meet the set strategic and operational objectives of the Compensation Fund. 22

  23. STRENGTHENING CORPORATE GOVERNANCE

  24. Legal ServicesProgramme Overview & Objectives The Legal Services provides legal support, legal administration and assistance in the implementation of the COIDA and relevant legislation associated with the Compensation Fund. 24

  25. INTEGRATION OF CF WITH THE COMPREHENSIVE SOCIAL SECURITY REFORMS

  26. INTEGRATION OF CF WITH THE COMPREHENSIVE SOCIAL SECURITY REFORMS

  27. INTEGRATION OF CF WITH THE COMPREHENSIVE SOCIAL SECURITY REFORMS 27

  28. CommunicationProgramme Overview & Objectives The Communication Sub-directorate is responsible for educating all CF stakeholders on services rendered in terms of the COID Act. The Sub-directorate also assists in encouraging stakeholders, in particular service providers and employers to partner with the Fund with respect to their role in the strengthening of the social security net. 28

  29. PROMOTE POLICY ADVOCACY

  30. FinanceProgramme Overview & Objectives This programme is managed by the Chief Financial Officer and consists of the following four Directorates; Financial Control, responsible for accounting and financial management, Financial Reporting to report financial performance of the Fund, Financial Income is responsible for revenue generation and the Supply Chain Management unit. 30

  31. IMPROVE FINANCIAL VIABILITY

  32. IMPROVE FINANCIAL VIABILITY

  33. ICT and Call CentreProgramme Overview & Objectives The Directorate is responsible to deliver Information and Communication Technology solutions and manage the ICT environment, ensuring provision of services and automation of processes aligned to the Compensation Fund strategic objectives. 33

  34. IMPROVE CORPORATE SUPPORT AND SERVICES / ENHANCE QUALITY AND ACCESS TO COIDA SERVICES AND INFORMATION

  35. IMPROVE CORPORATE SUPPORT AND SERVICES / ENHANCE QUALITY AND ACCESS TO COIDA SERVICES AND INFORMATION

  36. Organisational EffectivenessProgramme Overview & Objectives The Directorate is established to provide organizational design and development services, manage the implementation of the quality management system in the Fund, render effective and efficient advisory services on matters relating to business process improvement, and ensure access to services and customer service improvement. 36

  37. ENHANCE QUALITY AND ACCESS TO COIDA SERVICES AND INFORMATION 37

  38. ENHANCE QUALITY AND ACCESS TO COIDA SERVICES AND INFORMATION 38

  39. Programme Management OfficeProgramme Overview & Objectives The function of this Directorate is to create a centralized hub for all projects and programmes, supervise a portfolio of projects, and support the strategic objectives within the organization. The PMO oversees and provides governance for business value 39

  40. ENHANCE QUALITY AND ACCESS TO COIDA SERVICES AND INFORMATION 40

  41. Internal AuditProgramme Overview & Objectives The Directorate is established to enhance good corporate governance within the Compensation Fund, especially in ensuring that there is effective and efficient governance, risk management and internal controls. 41

  42. STRENGTHENING CORPORATE GOVERNANCE 42

  43. STRENGTHENING CORPORATE GOVERNANCE 43

  44. STRENGTHENING CORPORATE GOVERNANCE 44

  45. BUDGET AND MTEF ESTIMATES (EXPENDITURE ESTIMATES) 45

  46. OVERVIEW OF 2012/13 BUDGET AND MTEF ESTIMATES (EXPENDITURE ESTIMATES) 46

  47. THANK YOU

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