The Future Library : Services

1. The Future Library : Services Presented by Team 3 CHUNG Wai Ling, Coring GUAN Zhi Ying QIAN Qing WANG Mingli WONG Kit Ping, Lucinda Kevin LEE 21 April 2008

2. Characteristics • Full range of quality services to support all areas of academic activity • Learning focused • Friendly • Free & fee • Customized • IT enabled • Instant access 24/7 • Group & individual oriented • Interactive and proactive • Encouraging of discovery via e-learning and e-research

3. Circulation services • Self-service loans and returns of books, periodicals, audio-visual materials, etc., using RFID • SMS library notice service • Interbranch loans and returns • Interlibrary loans and returns • Document delivery service to desk-top • Reserve collection service: print & electronic • Retrieval of books and documents from offsite storage

4. Reference • Enquiry service via: • Face to face • Email • Telephone • Fax • MSN • Live chat • Second Life • User education • Library / research guides • Library classes • Database / electronic resources demonstrations • Library knowledge database using Wiki and other Web 2.0 technology • User survey • Novelty searching

5. Collection Development • Develop a quality print and electronic collection using the latest technology • Subject liaison • Preservation • Gift and exchange

6. Media Services • Loans • Play-back services in individual booths or group viewing rooms using latest technology, e.g. blue ray • Video streaming • Video-on-demand • Provision of special needs, e.g. equipment for vision impaired users • Digitization of AV materials • Production of AV materials for teaching • Microfilming service

7. Reading Places • Single study carrels • Group study / discussion rooms • Lounge or comfortable sitting area • Wireless LAN throughout library • Loans of laptops • Laptop lockers with battery charging facility • Loans of wireless LAN card

8. Printing / Photocopying / Scanning • Self-service printing, photocopying, and scanning services • On demand printing

9. Library Development / Public Relations • Library visits • Library newsletter • Library blogs • Book talks • Exhibitions • Other library development services, e.g. “Honour with books”

10. New Businesses • Coffee shop • Food and drinks • Mega store • books, periodicals, computers and accessories, library souvenirs, music CDs, DVDs, etc.

11. Services which could be moved to the Learning Commons • Libraries should still provide a range of library services but some could be moved to / merged with the Learning Commons, e.g. • Database searching • Scanning, photocopying and printing • IT support • Media services • Reference services • Reference services – dramatically different

12. Offsite Services and 24/7 Access • Access to electronic resources • Learning Commons • Self-check units using RFID • Computers with internet access, software for searching, assignment completion and presentation • Printing, photocopying and scanning • Enquiry service • Reading / discussion rooms • Vending machines for food and drink, stationery, etc.

13. Services: Physical vs Virtual Library • Physical libraries are developing into virtual / electronic libraries • The new library will remain a hybrid library offering physical learning spaces and services to facilitate customized learning, but with more and more electronic services delivered to the users

14. Thank You!