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Managing Conflict to Improve Health Michigan's Premier Public Health Conference October 12, 2011

Hannalori Bates Frick The Dispute Resolution Center. Managing Conflict to Improve Health Michigan's Premier Public Health Conference October 12, 2011. Managing Conflict to Improve Health. What is the DRC?

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Managing Conflict to Improve Health Michigan's Premier Public Health Conference October 12, 2011

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  1. Hannalori Bates Frick The Dispute Resolution Center Managing Conflict to Improve HealthMichigan's Premier Public Health ConferenceOctober 12, 2011

  2. Managing Conflict to Improve Health • What is the DRC? • How is its work connected to PRIME, health disparities and social determinants of health? • What are the DRC's initiatives to address issues of health disparities and eliminating racism? • What are the lessons learned and next steps?

  3. What is the DRC? • Mediation Defined • Services provided • Population served • Location of Services Inclusive. Encourages disclosure. Empowers. Ensures privacy.

  4. How is its work connected to PRIME, health disparities and social determinants of health? • Conflict impacts people’s health, environment and social relationships • Conflict management skills = effective communication and less stress • Empowers community members to communicate their health needs effectively

  5. Who do you talk to about your health? Medical professionals Community Orgs Business Owners Clients School personnel Landlord/Tenant Government Officials Neighbors Family Members Friends GOAL: To improve social cohesion and reduce stress

  6. What are the successes of DRC initiatives?

  7. Diversity Project • Invited 21 participants to 40-hour multi-cultural community mediator training for persons representing communities of color. • Followed-up with a nationwide survey of community mediation programs • Out of 44 centers, 20 offer diversity training to mediators and 15 offer training to staff • 17 centers had assessed the multi-cultural needs of the community

  8. Curriculum • Conducted two focus groups with social service providers and clients to assess need for conflict management skills in social service settings where conflict involved diversity issues. • Wrote curriculum for a two-day workshop to promote racial and ethnic understanding and teach conflict resolution skills to service providers. • Conducted pilot workshop.

  9. What are the lessons learned and next steps? • Strong relationships with organizational partners and grantors are vital to maximize resources and capabilities of the grantees in order to meet the requirements of grants. • No one effective model exists • Working to further develop the curriculum for social workers and possible accreditation

  10. Partners • PUBLIC HOUSING COMMUNITIES • FAITH ORGANIZATIONS • NON-PROFITS • YOUTH ORGANIZATIONS • SENIOR ORGANIZATIONS • PARENTS GROUPS WHO HAVE SPECIAL NEEDS CHILDREN • CIVIC ORGANIZATIONS – ROTARY CLUB • CORRECTIONAL FACILITY

  11. For more information: • The Dispute Resolution Center • 110 North Fourth Avenue, Suite 100 • Ann Arbor, MI 48104 • 734-222-3745 • www.thedisputeresolutioncenter.org • Hannalori: hannalori.bates.frick@gmail.com

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