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Quality of Service (QoS) of STPI DataCom services

Quality of Service (QoS) of STPI DataCom services. Internet Customers % Uptime during 2011-12 & 2012-13. % Uptime. 100% Customer Met 99.50% Uptime. 50% Customer Met 100% uptime.

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Quality of Service (QoS) of STPI DataCom services

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  1. Quality of Service (QoS) of STPI DataCom services

  2. Internet Customers % Uptime during 2011-12 & 2012-13 % Uptime 100% Customer Met 99.50% Uptime 50% Customer Met 100% uptime

  3. STPI Strives to maintain the Committed Quality of Services by measuring, analyzing and ensuring all parameters at levels of the offered Services to meet the customer satisfaction. Graph of Customers maintained 100% and 99.5% uptime 100% up time from Aug-11 to July-12 & Aug-12 to July-13 99.5% up time from Aug-11 to July-12 & Aug-12 to July-13 Graphs of areas of problems in past two years Area of problem from Aug-11 to July-12 Area of problem from Aug-12 to July-13

  4. Comparison of Area of Problem from Aug’11-July’12 to Aug’12-July’13 57 53 53 51 39 33 No. of Complaints 24 22 11 06 06 06 05 03 04 04 03 02 02 01 00 00 Fault Rectification Analysis of STPI Data Comm. services :

  5. THANK YOU For further details and assistance, contact the following Business Solutions Group Software Technology Parks of India, Hyderabad 6 Q3, Cyber Towers, Hitec City, Madhapur, Hyderabad-500 081 Ph: 66415600, D: 66415646, 66415638, 66415612 Email: group.bsg@hyd.stpi.in

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