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LAMC Tutoring Services Training

LAMC Tutoring Services Training. Agenda. Overview. Who, What, Where? Requirements Customer Service Expectations Our Students. Overview. Who, What, Where? Multimedia Tutors Child Development Tutors Accounting Tutors TRIO/SSS Tutors Title V SSC & ASC Tutors ESL & Math Lab Tutors

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LAMC Tutoring Services Training

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  1. LAMCTutoring ServicesTraining

  2. Agenda

  3. Overview • Who, What, Where? • Requirements • Customer Service • Expectations • Our Students

  4. Overview • Who, What, Where? • Multimedia Tutors • Child Development Tutors • Accounting Tutors • TRIO/SSS Tutors • Title V SSC & ASC Tutors • ESL & Math Lab Tutors • STEM Center Tutors • EOPS Tutors

  5. Library and Learning Resource Center • 1st Floor • Learning Resource Center (LRC) • Academic Success Center (ASC) • Science Success Center (SSC) moving to East Campus • Info Booth • Computer commons area • Classrooms & offices • 2nd Floor • Library • Basement • Staff lounge • Multimedia classrooms, labs, and offices

  6. Learning Center The Learning Center consists of. . . • Math Lab • Science Success Center • Academic Success Center (ASC) SSC is moving! Math Lab ESL Et al ASC

  7. STEM Center for Math and Sciences • Lower Level • STEM Office (CMS 14) • Information • Main Level • STEM Tutoring Center (CMS 121) • Upper Level • STEM Counselor (CMS 225)

  8. Requirements • Face-to-Face Training • Online Training Modules • Preventing Sexual Harassment Training

  9. Learning Center Resources Guide to Tutoring Non-Native English Speaking Students Learning Center Tutor Training Modules LACCD Preventing Sexual Harassment Mission College’s Emergency Response Guide

  10. Expectations • Customer Service • Professionalism • Team Work

  11. Professionalism • Be on time • Dress appropriately • Respect everyone Team Work

  12. Timing is Everything . . . CALL IN ASAP if: - late - absent

  13. Dress Code Tutor Fashion DON’T Tutor Fashion DO

  14. Dress Code Tutor Fashion DON’T Tutor Fashion DO

  15. Respect • Cell phone • Empathy & compassion • Room noise • Side conversations • Personal issues • No undermining • No gossip

  16. Procedures

  17. Procedures for Students • Log in? • Confirm appointment? • Pick up Tutoring Contract?

  18. Procedures for Tutors • Stop your activity to greet the tutee • Ask the student’s name • Determine student’s need

  19. LAMC students

  20. Our Students… • Re-entry • Left school for a period of time and has return for various reasons (i.e., career advancement or change) • Their needs. . . • Writing fundamentals • Researching skills • Math skills • Computer skills • Internet skills

  21. Our Students… • Freshman • Recently completed high school • Their needs. . . • Writing fundamentals • Math skills • Researching skills • Organizational skills • Time management

  22. Eligibility (review with each lab/center) • Walk-in Tutoring for any Student enrolled in a Class that is Supported by Tutoring • Walk-in Tutoring for all currently enrolled LAMC Students and required tutoring must be a LACCD course • Individual and Group Tutoring are Referred by Instructors through the Faculty Portal or the “Individual Student Referral Form” and Groups may meet at unique times if six or more students commit • One on One Tutoring are Arranged by Coordinators Based on Student Need as Indicated by Referral Forms

  23. And Other Responsibilities Job description

  24. Job Summary • Help students to improve their ability to learn and retain discipline specific material as well as to read, write, and think analytically • Provide feedback on student work • Model how to perform each stage of the learning process • Develop tutoring materials • Help other students to develop motivation, effective study habits, self-confidence, responsibilities, and independence

  25. Main Responsibilities • Tutor students • Complete all tutor trainings • Maintain & upkeep records • Make visits to classes promoting tutoring services & resources • Cooperate with other tutors and staff • Promote tutorial services on campus • Perform other duties as assigned

  26. Record keeping

  27. Record Keeping • Individual Student Referral Form (?) • Contract for Tutoring • Tutor Report • Student Evaluations

  28. What we DO and DON’T do Misconceptions

  29. We do not fix things.

  30. WHAT WE DO Go over reading, writing, Math & techniques that can improve knowledge in specified area.

  31. STUDENT RESOURCES

  32. Online Resources for Students • ASC – Reading Plus! • SSC • Title V eLab • STEM • Learning Center • 8 Essential Lessons

  33. Key members of Learning Center, Specific Programs, and STEM staff

  34. Learning Center Staff • Sheila Money • LC Secretary • xt. 7756 • Hagop Hadjinian • Instructional Assistant, Information Technology

  35. Learning Center Faculty • Lilit Haroyan • SSC Lead Coordinator • xt 7628 • Angela Keshishyan • ASC Lead Assist. Coordinator • Marie Zaiens • LRC Director • xt 7757

  36. STEM Center Faculty • Maria Renteria • STEM Lead Coordinator • xt 3321 • Mike Fenton • STEM Director • xt 7888

  37. Specific Department Faculty • Steve Nerud • Accounting • xt 7657 • Lilamani De Silva • Child Development Resource Center • xt 7673 • Ludi Villegas-Vidal • EOP&S • xt7643

  38. Specific Department Faculty • Gary Prostak • ESL • xt 7758/7666 • David Jordan • Law • xt 7720 • Marie Zaiens • Math 105/112 • xt 7757

  39. Specific Department Faculty • Curtis Stage • Multimedia Studies • xt 7771 • Maricela Andrade • TRIO/Student Support Services (SSS) • xt 7823

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