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Oracle Unified Business Process Management Suite Overview and Roadmap. Prasen Palvankar Director Product Management. Customers and Partners Business Driven Modeling Comprehensive and Unified BPM Flexible and Manageable BPM Time-to-value with Process Accelerators What’s Next? Summary.
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Oracle Unified Business Process Management Suite Overview and Roadmap Prasen PalvankarDirector Product Management
Customers and Partners • Business Driven Modeling • Comprehensive and Unified BPM • Flexible and Manageable BPM • Time-to-value with Process Accelerators • What’s Next? • Summary Agenda
Disclaimer “The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle Corporation.”
Landscape: Integration (Oracle BPM, SOA Suite, BAM -11g), Apps: SAP, Siebel, Business Case Tool (BCT) Develop and deploy a new Approvals based workflow based on Business Case outcome – KPis Business Driver: Improve profitability of sales deal by applying new corporate policies/rules and Improve approval cycle time (to allow sales team to answer quickly to the customer) Challenge: profitability calculation and policies is complex depend from markets and may evolve regularly. Objectives: To set up a whole consistent quote management process across Sales and Finance organizations and through local market, regional and corporate teams. To Make sure the Business process & the business rules are defined, share and validated by the business. To support international growth (market share evolution, recent acquisition). Amadeus: BPM Industry: Travel & Transportation Opportunities & Challenges Solution Results • Short term business benefit is to ensure : • A common way to estimate profitability of a Quote mixing local, region and corporate business KPI as per corporate policies • Deals with customers are more profitable and controlled • Measurable approval process. • Quicker delivery of quote to the customer • In a long term, the solution implemented for the Quote management process will be measurable precisely and will allow easy Business process Improvement and rule enhancement. • % Reduction in time to market: 80% • % Reduction in overall IT budget: 30%
Oracle BPM Suite, SOA Suite, Enterprise Repository, SOA Management Pack, ADF, Webcenter – 11g Apps: Hyperion DRM A BPM process was built with all the necessary UI components (using ADF) and integrated with DRM To establish a new Manufacturing system environment for a large Plant facility to automate the business process of Order to Manufacture. To automate a legacy environment with a next generation Manufacturing system to achieve the business process automation. To support the increasing growth of Navistar’s “Truck Specialty Center (TSC) operations” and establish a repeatable operational solution to be used at other “TSC” locations throughout Navistar’s business Navistar: BPM Industry: Automotive Opportunities & Challenges Solution Results • Short term: • Enable Traceability • Visibility and Metrics for the current process • Long term: • Further streamline the process and implement the entire automated process at the department level. • Figures: • % Reduction in time to market (from new business requirement to production deployment) : 40% • % Reduction in development/test/production man-hours for new feature (or change) introduction: 50% • % Reduction in overall IT budget devoted to ongoing maintenance (increased availability for new projects): 30% • % Reduction in time to complete a business transaction: 60% • % Improvement in completing a business transaction (error recovery/diagnosis): 90%
BPM 11g Use Case Patterns Quote-to-Cash Automation of Adhoc Processes Approvals Management Case Management Citizens and Customer Experience
Drivers of BPM Adoption • Efficiency through streamlined processes and business empowerment • Visibilityinto process operation and performance • Agility enabled by rapid development and adaptable processes built-for-change Agility Visibility Efficiency
BPM 11.1.1.7 Overview More Business Empowerment and Comprehensive • Model-to-execution in Process Composer • Adaptive Case Management • Enhanced business ease –of-use • More flexible management
Process Composer • Business analysts can capture the process • Or import existing process from Visio etc. • Share models and collaborate • Manage snapshots
Process Composer Enhancements in 11.1.1.7 Model-to-Execute:Model, Simulate, Implement, Play, and Deploy Completely from within Composer
Simulation • Run simulations to do what-if analysis Starting PS6 availablein Composer
Web Forms • Business analysts can define the forms • Forms can be previewed within Composer • If needed, developers can enrich behavior using JavaScript
Player • Process can be played to business stake holders within Composer • Draft mode enables partial processes to be played facilitating iterative discovery
One BPM Product for All Process Flavors Systems People Events Documents Decisions
Introducing Adaptive Case Management Adaptive CASE management is a BUILT-in feature of BPM 11.1.1.7 supporting FLEXIBLE, UNSTRUCTURED, and user-driven case progression
Adaptive Case Management • Case Activities, Events, Stakeholders and Permissions • Runtime management of above concepts • User driven task decomposition • CMIS support to work with multiple content stores
Enhanced Business Rules • Business Policies • Flexible Processes with • dynamic binding • Approval and Task routing • Flexible case handling • Rule Testing
Workspace Enhancements • Usability Enhancements • Business friendly Audit Trail • Manage Views and commonly used applications • Simplified delegation rules • Simplified Process Owner view • Enhanced process instance search • Standard process monitoring dashboards
Alter Flow Manage Inflight Instances • Change data and move an instance forward or backward from workspace • Used when there is a data error or a certain modeling error in the process that resulted in an unintended path
Robust Process Management Instance Patching • Migrate all in-flight instances to patched process definition Instance Revisioning (11.1.17) • Deploy new process revision and selectively migrate in-flight instances. Specify migration plan for bulk migration • Run feasibility report to identify which instances can be automatically migrated to new version without user intervention
Enterprise Manager BPMN ExternalService HumanWorkflow • Error Hospital • Unified Policy management • Component Audit trail Mediation BusinessRules
Fusion Applications - Use Case Patterns Governance, Risk, Compliance Procurement, Sourcing, Inventory Application Customization - Business Rules, Events Unified Worklist - Approval Management & Notifications Customer Relationship Mgmt Customer Experience Financial Management Sales & Marketing Project Management Human Capital Mgmt. Process Extensions – Create Custom Business Processes Application Integration – Connect to external systems and apps
How Fusion Applications Have Enriched BPM • Process Templates • Human Workflow • Task Routing patterns • Rules based Participants • Integration with HRMS • Activity Guides • Re-usable TaskFlows
Oracle Process Accelerators Domain Knowledge Embodies Best Practices Designed with Customers Pre-built Oracle BPM Extensible Pre-built Best Practice Processes Product Grade Process Accelerators
Process Accelerator Delivered Components • Process models • Business Rules • Business Dashboards • Rich User Interaction • Business services • Preconfigured roles • Data model • Extensibility mechanisms • Documentation • UPK (learning) content UCM Content Mgt User/RoleDirectory Process Analytics
Travel Request PA Deployed Internally Julie Lemire Business User (Process Owner) “TRM is a big time saver when it comes to tracking down the status of approvals. Late justification and audit eliminate ‘he said she said’. UPK documentation reduces employee “I didn’t know’. Organizational guidelines embodied in rules reduce friction.” “TRM is a ‘beautiful thing’, particularly with respect to rule driven approval requirements when employees request travel to high risk destinations.” • Francine Crisostomo Oracle Travel
BUSINESS ARCHITECTURE • A blueprint of the enterprise that provides a common understanding of the organization and is used to align strategic objectives with initiatives and projects
Process Hierarchy • LEVEL 0-3 • Business Function Decomposition of processes • Drill-down and drill-up across the levels • Linkages can exist across BA and BPM Projects Enterprise Process Map Value Chain Models BPMN Process Models
Strategy Model • Captures Goals, Objectives, Strategies and their relationships • Strategy model is a tree and each node is non-repeating • Strategies can be linked to Value Chains
Key Performance Indicators (KPIs) Breaks down into Fulfilled by Measured By KPIs Implemented by Decomposed into
Roll-up KPIs Browse and select KPIs from child models
BPMN Process Model Enhancements • Narrative View • Create BPMN process without in depth knowledge of the BPMN constructs • Narrative View is kept in sync with Graphical BPMN View • Abstract BPMN models • Import/Export of BPMN 2.x models
Process Reports • IMPACT & DEPENDENCY ANALYIS
Business Asset Catalog • Business Asset Catalog (BAC) • Manages the BPM Project lifecycle • Provides source control integration for Composer • Seamless collaboration across BPM Process Composer and BPM Studio clients • Interfaces with source control for version and management of BPM assets • Integrates with OPSS for security • References MDS for run-time artifacts
BPM Quick Start Install • Integrated Jdeveloper • Installs both design-time & run-time • Eliminates Complexity • One screen Install • 30 mins to install and run BPM Samples • Reduced Memory footprint • Down from 8G to 3G
Groovy Scripting • Based on Groovy 2.0 • Scripting supported in: • Script Task • Business Object Methods • Data Associations • Conditional Sequence Flows • Multi-instance Loop condition/cardinality • Correlations
Business Catalog - Enumerations • New Business Object type in 12c • UI list of values, drop down and check box automatically converted to Enumerations • Can be referenced as an attribute inside Business Object
Business Catalog - Business Object Methods • BO Methods for • Calculated values • Setting defaults • Benefits • Do it once instead of many times in the process • Changing the script code does not affect the process as long as the interface remains the same
Business Object - Inheritance 2 • BO Inheritance • Automatic inheritance of parent attributes • Changes made in parent BO automatically propagated to child BOs 1 3