Ministry of Environment & Forests, Government of India

1. Ministry of Environment & Forests, Government of India Electronic Service Delivery 19th Sep, 2013

2. NeGP Vision & imperatives “Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realise the basic needs of the common man” In September 2006, Govt of India approved a flagship Scheme to establish 100,000 Common Services Centres (CSC) across rural India in PPP mode - One CSC per approx 6 villages.

3. Key Benefits

4. Focus on Services • Services, services, services • Service coverage/availability • Service offtake • Service quality and user satisfaction • Projects as vehicles for services to happen • Services to be published on NSD, attached to State Service Delivery Gateway and available online • Use PPP models to buy services with SLAs, rather than technology or equipment

5. State Data Centre CSC CSC Internet CSC SSDG SWAN State Districts SHQ Blocks Collector’s Office Taluks Tehsil / Taluks NeGP Service Delivery Strategy Information List Services List Offices List e-Forms Call Centre UID Payment Gateway State Portal Standards based Message Routing Unique Application ID & Authentication Guaranteed Delivery & Transaction Log Time-stamping & Status Tracking … .. e-Forms Registration Revenue Municipalities Transport Govt. Departments at various levels

6. Common Services Centre • Public Private Partnership (PPP) model • Government provides viability gap funding- Revenue Support (price discovery through bidding) • Demand risk with private sector • 3-tier structure (VLE, SCA and SDA) • Bundled approach (hardware, software and trained manpower) • Broadband Connectivity • Arrangement made by SCA • DEITY is funding BSNL to ensure availability of broadband • VSATs in difficult terrains (Northeast, J&K, Himachal Pradesh, Uttarakhand) • Role of DEITY, GoI • Policy & Implementation • Issue Templates & Guidelines • DPR, RFP Approval • Release funding to States for Revenue Support • Central Program Monitoring

7. Roles & Responsibility : Three Tier Implementation Framework • SCAs are chosen by the SDA through a transparent tendering mechanism • Revenue support provided to SCAs, upto predetermined normative value

8. CSC Infrastructure • 100 – 150 sq. ft space • Minimum 1 PC with UPS • Minimum 1 Printer • Digital / Web Camera • Genset / Inverter/ Solar • OS and other application software • Broadband Connectivity • Trained and incentivized manpower Estimated Investment : Capex - Rs 1.5 to 2 lakhs / CSC Opex - Rs 10,000 / CSC / month

9. Value-adds Data Collection, Rural BPOs, etc. Quality of Life Entertainment Social Development Education, Healthcare, Agricultural Extension, etc Create Income Opportunities Market Linkages Save Costs E-Government Services The Services Model The power of the CSC would lie in its focus on content customization and multi-lingual delivery of End-to-End Services

10. Indicative List of Services G2C • Bharat Nirman Services • e-District Services • State Portals • National Population Registry (NPR) • National Rural Health Mission (NRHM) • Government Form Submission • National Rural Employment Guarantee Act Services (NREGA) • Unique Identification Authority of India (UIDAI) • Civil Services Enrollment • Public Grievances • Central Board of Excise and Customs (CBEC) • Payment of Utility Bills (DISCOM/PHED) • Online bus ticketing of RSRTC* • Payment of various dues/fee of Municipal corporation* • Application for revaluation of marks for BSER* • Payment of various dues/fee for RHB* • Application for Ration Card, Caste/Bonafide/ Solvency Certificate, Birth & Death Certificate* • Digitally Signed Copies of Land Records* • Access to Land & Revenue Records (ROR)* • Sale of Stamp Paper, revenue ticket, deed writing* • NREGA Services DIT Funded Services • DOEACC Training/Women Literacy • Telemedicine • Tele-ophthalmology B2C • Entertainment (music, ringtones, etc.) • Mobile Recharge/top-ups • DTH Recharge and booking • Ticket reservation (bus, train, airplane) • Tourism • Online Employment Services Financial Inclusion • Banking • Financial Services (Pensions, Mutual Fund, Loans, etc) • Insurance Services Education • IGNOU • School, & University Admission • Digital Skills Training • English Language • e-Learning Utilities • Electricity Bill Collection • Telephone Bill Collection • Water Bill Collection

11. 73% of Reported Transactions Completed at CSCs are G2C Example : Rajasthan

12. Progress So Far (As on 31st October 2012)

13. Corporates operating in rural areas e-Service providers New business services Government Business NGOs Agro- business Consumer products Finance Information services e-Governance initiatives Information, services, money, goods? Delivery network Policy, funding schemes Government Policy, funding Communities/markets Regional hub Village kiosk Network orchestrator Hardware, software, connectivity Infrastructure providers ...with Delivery Network at the Core of a Network of Stakeholders

14. THANK YOU!

15. Objectives • To create a low cost vehicle for government institutions so that easy, direct and cost-effective delivery of e-governance services to the rural citizen be possible • To develop, test and demonstrate, portfolio of products and services which can be delivered through these Centres • To customize and deliver standard products and services as per local needs • To build capacity for support system for new enterprise and infrastructure for such delivery outlets • To provide a platform to Civil Society Organizations and NGOs to reach and communicate with remote and isolated communities • To demonstrate that to bring sustainable economic and social growth in underserved rural India by using the benefits ICT, one has to take sustainable business approach and not merely a philanthropic approach • (By meeting all these objectives above) to create significant and lasting impact on rural livelihood in the areas of empowerment, equal opportunity, gender equity, social inclusion, better governance, employment generation and human development