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Managing Diversity

Managing Diversity. 4. Diversity and HR Challenges…. How can employees respect differences? How can an organization attract and retain a diverse workforce? How is diversity successfully managed? How are affirmative action programs linked to employee diversity programs?.

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Managing Diversity

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  1. Managing Diversity 4

  2. Diversity and HR Challenges… • How can employees respect differences? • How can an organization attract and retain a diverse workforce? • How is diversity successfully managed? • How are affirmative action programs linked to employee diversity programs?

  3. Diversity as an Asset • Stimulates creativity • Facilitates problem solving • Greater system flexibility

  4. The Old Boys Network… An informal social and business network of high-level male executives that typically excludes women and minorities.

  5. Rules for the Day… • Confine discussion to the topic at hand • Own your views • Respect views of others • Avoid blame and attack • Examine biases • Honor confidentiality

  6. Challenges in Managing Diversity • Individual versus Group Fairness • Resistance to Change • Resentment • Group Cohesiveness • Interpersonal Conflict

  7. Challenges in Managing Diversity (cont’d) • Segmented Communication Networks • Backlash • Retention • Competition for Opportunities

  8. Diversity includes… • Asian-Americans • Latinos (Hispanic-Americans) • African-Americans • Foreign Born

  9. Diversity includes…(cont’d) • Homosexuals • People with Disabilities • Older Workers • Women • And…

  10. To Manage Diversity… • Create an inclusive environment • Communicate commitment to all staff • Involve all when designing the program • Avoid stereotyping

  11. To Manage Diversity…(cont’d) • Respect affirmative action and EEOs • Recognize those who are part of a solution • All training is inclusive and ongoing • Value differences

  12. The Glass Ceiling An intangible barrier in organizations that prevents protected classes from rising to positions above a certain level

  13. Cultural Relativity Concept of Management Respect different values, beliefs, attitudes and behaviors held and shown by a diverse work force.

  14. Different does not mean right or wrong • Different does not mean less than

  15. Strategies for Promoting Inclusion: Ask yourself… • Are my biases getting in the way? • What do I need from others to better work together? • Is this important enough to act on? • What am I thinking? • What am I feeling?

  16. Be a Change Agent… • Address the issue • Describe facts, feelings, perceptions • Clarify issues • Use “I” statements • Listen and ask questions • Keep an open mind • Involve third party, as needed

  17. Case Some organizations have Network or Employee Resource Groups (ERG) where people with commonalities can share experiences. Examples of these groups includes Chinese ERG, Deaf and Hard of Hearing ERG,Single parent ERG. • What other groups might be added? • What role should HR play with regards to these groups?

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