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MGMT 371: Managing Diversity

MGMT 371: Managing Diversity. Defining diversity; layers Evolution of thinking Business Case Challenges Diversity Life Cycle Evolution of Practices. Diversity Management. Definition; Four Layers (Fig. 4-3) Diversity involves managing differences and similarities Abilene Paradox

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MGMT 371: Managing Diversity

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  1. MGMT 371: Managing Diversity • Defining diversity; layers • Evolution of thinking • Business Case • Challenges • Diversity Life Cycle • Evolution of Practices

  2. Diversity Management • Definition; Four Layers (Fig. 4-3) • Diversity involves managing differences and similarities • Abilene Paradox • Which is harder? • Giraffe and the Elephant Fable • What do they represent?

  3. Managing Diversity • Affirmative Action vs. Valuing Diversity vs. Managing Diversity • Evolution: • Assimilation • Acculturation • Acceptance • Accommodation • Appreciation

  4. Managing Diversity • Making a Business Case for Diversity: • Workforce Realities • Competitive Advantage • Costs • Attitudes • Recruiting • Sales/Profits • Creativity/problem solving

  5. Managing Diversity: Challenges • Ethnocentrism • Stereotypes/biases/prejudices • Nonsupportive environment • Work/family balance • Not a priority • Nonaccommodating systems • Resistance to change

  6. Diversity Life Cycle • Goal: Diversity Maturity • Phases: • Organizing for change • Identifying the culture • Raising awareness • Anchoring the change • Evaluate and follow-up

  7. Options for Managing DiversityR. Roosevelt Thomas • Include/Exclude • Deny • Assimilate • Suppress • Isolate • Tolerate • Build Relationships • Foster Mutual Adaptation

  8. Morrison’s Diversity Practices • Table 4-2, p. 111: • Accountability practices • Development practices • Recruitment practices

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