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Nonverbal Communication

Nonverbal Communication. SWBAT. Recognize nonverbal communication cues Identify the positive and negative effects of nonverbal communication Identify cultural differences in nonverbal communication. Nonverbal Communication. Expressing yourself without the use of words

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Nonverbal Communication

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  1. Nonverbal Communication

  2. SWBAT • Recognize nonverbal communication cues • Identify the positive and negative effects of nonverbal communication • Identify cultural differences in nonverbal communication.

  3. Nonverbal Communication • Expressing yourself without the use of words • Facial expressions, hand motions, eye movements, etc.

  4. Positive Effects • Help give you clues about a customer’s mood and interest in a product • Can reinforce what was said verbally • Can be used as a substitute for a verbal message • Gestures or facial expressions

  5. Negative Effects • May be misunderstood • May contradict a verbal meaning • Nod reinforces a positive message, but a wink may contradict it • Can create tension in communication

  6. Cultural Differences • Posture • Bowing (not done in the US; shows rank in Japan) • Slouching (rude in most Northern European areas) • Hands in pockets (disrespectful in Turkey) • Gestures • Pointing: US with index, German with pinky, Japan with the whole hand • Facial Expressions • Many Asian cultures suppress facial expression • Too much smiling is viewed as a sign of shallowness

  7. Cultural Differences • Eye Contact • Western Cultures: see direct eye contact as positive • Arabic cultures make prolonged eye-contact • Japan, Africa, Latin America: avoid eye contact to show respect • Touch • US: Handshake is common • Islamic and Hindu: do not touch with the left hand and do not approve of touching between genders • Many Asians don’t touch the head

  8. Review • What is nonverbal communication? • What are the positive/negative effects? • Why is it important to observe nonverbal communication in co-workers? In customers? • What are some nonverbal cues that have different meanings in different cultures? How do these affect communication?

  9. Assignment • Choose a country and research their nonverbal communication cues. • Be sure to identify at least 5 differences to the United States. • State the nonverbal cue for your country and then explain how it is different from the United States • Include images for each of the cues • Include a bibliography for the sources used to find the information • Should be at least 7 slides (title and bibliography included)

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