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NONVERBAL COMMUNICATION

NONVERBAL COMMUNICATION. Def: Is the sending and receiving of messages without the use of words. Between 65-90% of messages are nonverbal. Non-verbal Communication. Are the messages that are sent through body language and facial expressions

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NONVERBAL COMMUNICATION

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  1. NONVERBAL COMMUNICATION • Def: Is the sending and receiving of messages without the use of words. • Between 65-90% of messages are nonverbal.

  2. Non-verbal Communication • Are the messages that are sent through body language and facial expressions • Has the potential to send a message opposite to what is trying to be communicated

  3. NONVERBAL COMMUNICATION • We communicate nonverbally whether we intend to or not. • Even silence can be called nonverbal communication.

  4. Non-verbal Communication • Includes the following: • eye contact • facial expressions • gestures • posture and body orientation • proximity • paralinguistic • humor

  5. Eye Contact • Establishes credibility with the audience by allowing the people to know the speaker is sincere • Helps spark an interest with the topic • Creates an inviting atmosphere for the audience

  6. FACIAL EXPRESSIONS • Def: Movements of the eyes, eyebrows, and mouth • Help express feelings and emotions • Set the tone for the conversation • a simple smile can send a message that is inviting and happy to the audience

  7. Facial Expressions • Can provide feedback on the information that is being communicated • A look of confusion during a conversation can help the speaker realize that they need to go back and explain the information further and clarify any questions

  8. Our thoughts are reflected in our faces Approval or Disapproval Interest or Disinterest Understanding or Misunderstanding

  9. GESTURES • Movement of the arms, hands, and fingers • Can be used to highlight an important statement in the speech

  10. Gestures • Are required in communication, otherwise the speaker is seen as unanimated and boring • Should be used appropriately to emphasize certain words or phrases • Create a more interesting appearance

  11. Gestures help show enthusiasm • Be careful - too many gestures can be distracting!

  12. Proximity • Is the distance from which the speaker is to the audience • Differs from culture to culture • The speaker’s distance should be close enough to the audience to maintain their attention, but far enough to not invade the audience’s space

  13. Example • Usually in a conversation with two American people, whom are familiar with each other, they stand about 1 to 2 feet away from one another. Fun Fact: Using an “indoor voice” is done when standing 12 to 36 inches from the other person.

  14. Paralinguistic • Consists of tone, pitch, rhythm, loudness and inflection of voice • Requires practice to reach the correct volume, tone or pitch for a presentation • each presentation style will vary • finding the appropriate tone, pitch, rhythm, volume and inflection is key • can be used to convey emotion Fun Fact: The most common mistake for most people is being monotone.

  15. PITCH • The highness or lowness of a voice • Inflection – the rising or falling of pitch • Adds variety • Emphasizes feeling • Gives meaning to the message • One pitch = monotone = boring = snoring

  16. RATE • How fast or slow a person talks • Slow down to emphasize a point • Varying speeds can help keep the listener’s attention

  17. VOLUME • The loudness or softness of a voice • When emphasizing a point, speak loudly.

  18. ARTICULATION • Making sure that every syllable of a word is pronounced correctly • Examples: • Good Morning – Morn’n • Did you eat? – Dijeet?

  19. PAUSES • Can create a dramatic effect • Adds emphasis • Allows time for the listeners to think • Develops suspense

  20. Humor • Is discouraged in certain settings • Can be used as a simple way of breaking through the stress in a room • Allows for a more friendly approach

  21. Posture and Body Orientation • Communicates countless messages just by walking, talking, standing or sitting • Should be done so the speaker appears approachable and friendly rather than distant or rude • Can be distracting if the speaker sways back and forth or is constantly pacing the stage Fun Fact: Using open body language, such as uncrossed arms and legs, sends the message of being more positive and open to the message.

  22. A. Positive Body Language • Relaxed posture • Arms uncrossed,palms open • Good eye contact • Nod agreement Smile at humor Lean closer Use gestures

  23. B. Negative Body Language • Body tension, wrinkled brow clasped hands • Folded arms • Hands near mouth • Fidgeting • Yawning

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