1 / 16

Emergency Notification What you need to know…

Emergency Notification What you need to know… Introduction Paul Necklen Director of Application Engineering Amcom Software, Inc. pnecklen@amcomsoft.com/952.230.5343 “In preparing for battle I have always found that plans are useless, but planning is indispensable.” Dwight D. Eisenhower

omer
Download Presentation

Emergency Notification What you need to know…

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Emergency Notification What you need to know…

  2. Introduction Paul Necklen Director of Application Engineering Amcom Software, Inc. pnecklen@amcomsoft.com/952.230.5343 “In preparing for battle I have always found that plans are useless, but planning is indispensable.” Dwight D. Eisenhower

  3. Amcom – Who are we? Amcom HQ in Minneapolis • Enterprise software company founded in 1984. • Headquarters – Minneapolis (& NYC regional office) • Product Suite – Emergency Management, PC Console, Web & Speech-enabled applications, Call Recording, Call Accounting • Key Verticals –Healthcare, F1000, Government, Education, Hospitality • Strong Financials – $35M in revenue & profitable • In Acquisition mode • Customers – 2,000+ • Employees - 170

  4. A few Amcom Customers Healthcare Government Enterprise

  5. Agenda • Acquiring Emergency Notification Technology • Using Notification Systems in your Business • Some “Gotchas” • Demonstration

  6. Gartner Group White Paper: Copies available “Manually dialed telephone call trees are no longer acceptable for emergency notification. Effective incident management requires automation to ensure business continuity.” Robert Witty Gartner Group Analyst

  7. Additional White Paper: Copies available • Accelerate Communications • Maintain Reliability • Minimize Risk • Improve Efficiencies • Make Better Decisions

  8. Acquiring a System: In a nutshell… THE “ABILITIES”

  9. Acquiring a System: Considerations • Usability • Configurability • Availability • Upgradeability • Supportability • Financial Stability

  10. Using a System in your Business: Lessons Learned • Not just for emergencies • Inclement Weather • Staff Shortages • Event Planning • Corporate Announcements • IT Alarms & Application Alarms • Practice, Practice, Practice • Run Corporate Critical Event Drills monthly • Run Departmental Drills weekly • Solicit Feedback – using the tool • Chart Performance

  11. Using a System in your Business: Lessons Learned • Make it fun & serious • - Run Contests • Giveaways for top responders • Encourage usage & participation • Phased Deployment • Walk, before you run • Secure Departmental Pilot teams • Database is the foundation • - Source(s) • - Updates • - Device Profiles

  12. Mass Notification Automate the “call tree” and a “call to action” Emergency Incident CommunicationsNotify and manage event communications Two General Types of Notification Systems

  13. The “Gotchas”: Pitfalls to Avoid • Implementation Timeline - Under commit & over deliver • Resource Requirements -During & After Installation • Training Requirements -Purchase Extra • System Growth & Expansion -Over-provision Telephony • Redundancy - System & Site Options • Vendor Viability - Financial & Customer Support

  14. Broadcast Demo

  15. e.Notify v4.5 Incident Communications Demo

  16. www.amcomsoftware.com 952.230.5200 Amcom was recently ranked in top 100 companies serving healthcare.

More Related