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2. Objectives. Why do we measure performance?Effective performance appraisal systemsHow do we measure performance?Giving appropriate feedback. 3. What is Job Performance?. Task performance: Behaviours that contribute to the production of goods or provision of services Citizenship performance: B
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1. 1 Appraising and Improving Performance Anil Verma
2. 2 Objectives Why do we measure performance?
Effective performance appraisal systems
How do we measure performance?
Giving appropriate feedback
3. 3 What is Job Performance? Task performance: Behaviours that contribute to the production of goods or provision of services
Citizenship performance: Behaviours that contribute to the organization’s goals by positively influencing its social and psychological environment
Counterproductive performance: Voluntary behaviours that harm the well-being of the organization
4. 4 Factors That Influence Performance