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Conflict Management

Conflict Management. What word comes to mind when you hear the word “conflict?. Destruction Anger Disagreement Hostility War Anxiety Tension. Exciting Strengthening Helpful Stimulating Creative Intimate Clarifying. Word Association. Definition.

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Conflict Management

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  1. Conflict Management What word comes to mind when you hear the word “conflict?

  2. Destruction Anger Disagreement Hostility War Anxiety Tension Exciting Strengthening Helpful Stimulating Creative Intimate Clarifying Word Association

  3. Definition • An expressed struggle between at least 2 interdependent parties, who perceive incompatible goals, scarce rewards, and interference from the other party in achieving their goals. They are in a position of opposition in conjunction with cooperation.

  4. Conflict Management Styles Two Dimensional Matrix • Concern for Self • Concern for Others Implications

  5. Recognize role of perceptions Nature of context Past experiences Attitudes & feelings Perceptual sets Need States Expectations Watch your language Abstraction levels Stereotypes False polarization Inferences/observations Effectively Managing Conflict

  6. Focus first on understanding and then work on agreement Coordinate individual and group goals. Meeting mgt. Rules Flip charts Listening Principles continued

  7. Definitions Strategy Tactics Goals Prospective Transactive Relational Collaborative Value of Goals Attainment Change Yardstick Planning Strategy Goals for You Goals for Others Develop the right strategy & tactics

  8. Strategic Directions Avoid Escalate Maintenance Reduction Avoidance Tactics Postponement Control Process Resort to formal rules Equivocate Precuing Gunny sacking Not recognizing conflict Fogging Develop the right strategy & tactics (cont)

  9. Escalation Labeling Issue Expansion Coalition Formation Threats Constricting Others Maintenance Quid Pro Quo Agreement on Relational rules Reduction Tactics Fractionalization Inquiry Position Papers Metacommunication Compromise Strategic Ambiguity Tactics (cont.

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