Production & Quality Management for the International Marketplace QC-007 QC Track

1. Production & Quality Management for the International MarketplaceQC-007QC Track Chris Strickland cstrickland@commandalkon.com +1 205 879 3282 ext. 1241 Bob Phare rphare@commandalkon.com +1 205 879 3282 ext. 1130

2. Session Objectives • This session will review the Command Alkon tools available to manage the quality and production processes in international markets • Part of the session will help you understand new COMMANDqc features that are of particular interest to countries outside North America • Part of the session will help you understand COMMANDseries features that are of particular interest to countries outside North America that support Production & Quality Management • Learn about European standardization and how those concepts can be extended to any country • Understand the inherent problems of applying Production and Quality Management (COMMANDqc, COMMANDseries, etc.) in different countries • Learn about a few special features that have been developed for individual international customers Production & Quality Management for the International Marketplace (QC-007)

3. Production Management Production Management: Management and control of the Ready Mix production process throughout the day-to-day business lifecycle of quality management, order and dispatch control, and production control; includes tolerance management, user notification, and various cross-functional tools Production & Quality Management for the International Marketplace (QC-007)

4. Benefits of Production Management • Controls day-to-day activity in compliance with your company’s quality and process standard • Efficient and effective identification of mix design and batching trends, issues and potential causes • Improves confidence and data integrity without micro-managing your plant operations • Minimize risk and cost by controlling the quality of your products (i.e. out-of-tolerance loads) • Identifies plant or other product related issues so they can be addressed before they negatively impact the business • Improved accuracy and consistency of concrete batching • Management by exception and proper cumulative reporting reduces the need to inspect each batch and identifies root cause Production & Quality Management for the International Marketplace (QC-007)

5. Session Objectives • This session will review the Command Alkon tools available to manage the quality and production processes in international markets • Part of the session will help you understand new COMMANDqc features that are of particular interest to countries outside North America • Where and how is COMMANDqc being used? • What COMMANDqc features that make it adaptable to different markets? • If I am a U.S. or Canadian customer, why do I care? • Learn about European standardization and how those concepts can be extended to any country • Understand the inherent problems of applying Production and Quality Management (COMMANDqc, COMMANDseries, etc.) in different countries • Learn about a few special features that have been developed for individual international customers • Part of the session will help you understand COMMANDseries features that are of particular interest to countries outside North America that support Production & Quality Management • Learn more about overall product integration between COMMANDqc, COMMANDseries, and COMMANDbatch that give you greater business and process flexibility Production & Quality Management for the International Marketplace (QC-007)

6. What does COMMANDqc do? Provides all of the tools your Technical Services Group needs for: • Production Control (Real time notification of out of tolerance batching) • Mix Management • Generation of Mix Submittals • Material Management • Performance Analysis • Product Testing • Reporting A Complete tool for your Quality Assurance / Control Program Production & Quality Management for the International Marketplace (QC-007)

7. Where has COMMANDqc been deployed? • Australia • New Zealand • Italy • Singapore • Vietnam • Philippines • Indonesia • Malaysia • Thailand • Greece • Chile • Ecuador • Venezuela • Colombia • El Salvador • China (Hong Kong) • India • United States • Canada • Alabama Production & Quality Management for the International Marketplace (QC-007)

8. Diversity: “When in Rome…” • Different places have different languages, terminology, standards and practices. Duh. • Different companies have different requirements and expectations. This is driven by: • Local regulations and standards • Your company’s culture and history • Your customers’ expectations Production & Quality Management for the International Marketplace (QC-007)

9. Diversity: Country/Company Models COMMANDqc Functional Areas Production & Quality Management for the International Marketplace (QC-007)

10. Diversity: Country/Company Models Production- Centric Production & Quality Management for the International Marketplace (QC-007)

11. Diversity: Country/Company Models Typical U.S. Customer Production & Quality Management for the International Marketplace (QC-007)

12. Diversity: Country/Company Models Analytical Production & Quality Management for the International Marketplace (QC-007)

13. Diversity: “When in Rome…” • COMMANDqc attempts to address these differences with: • “Localization” features (language, units, standards) • Flexible features that can be configured for different companies • Integration features specific to CS08 V3 • Special features developed for specific markets • Let’s look at these areas one at a time Production & Quality Management for the International Marketplace (QC-007)

14. Diversity: “When in Rome…” 1. “Localization” Features (language, units, standards) Production & Quality Management for the International Marketplace (QC-007)

15. Localization features - Language • Language Production & Quality Management for the International Marketplace (QC-007)

16. Localization features - Language Production & Quality Management for the International Marketplace (QC-007)

17. Localization features - Language • Multiple Language capability to: • Store different languages • Integration different languages • Print different languages • Translate different languages • Stronger code page support Production & Quality Management for the International Marketplace (QC-007)

18. Localization features - Units Production & Quality Management for the International Marketplace (QC-007)

19. Localization features - Units Production & Quality Management for the International Marketplace (QC-007)

20. Localization features - Units Production & Quality Management for the International Marketplace (QC-007)

21. Localization features - Units Production & Quality Management for the International Marketplace (QC-007)

22. Diversity: “When in Rome…” 2. Flexible, Configurable Features Production & Quality Management for the International Marketplace (QC-007)

23. European Standard EN 206-1 • Standardizes many aspects of concrete usage and production across Europe: • Specification • Performance • Production • Conformity testing and reporting • Contains mix design organizational concepts that can be applied anywhere Production & Quality Management for the International Marketplace (QC-007)

24. European Standard EN 206-1 • Concrete is specified by performance “Classes” • Compressive Strength Class • Consistence Class (slump, flow, etc.) • Dmax (Maximum Nominal Upper Aggregate Size) • Density Class • Chloride Content Class • Air Content • Exposure Class • … and other special characteristics Production & Quality Management for the International Marketplace (QC-007)

25. EN 206 – Strength Classes Production & Quality Management for the International Marketplace (QC-007)

26. EN 206 – Consistence Classes Production & Quality Management for the International Marketplace (QC-007)

27. EN 206 – Exposure Classes Production & Quality Management for the International Marketplace (QC-007)

28. EN 206 – Exposure Classes Production & Quality Management for the International Marketplace (QC-007)

29. COMMANDqc Product Classes • COMMANDqc uses configurable “Product Classes” Production & Quality Management for the International Marketplace (QC-007)

30. COMMANDqc Product Classes • COMMANDqc uses configurable “Product Classes” Production & Quality Management for the International Marketplace (QC-007)

31. COMMANDqc Product Classes • You can create your own Norms, Classes, and Product Entry form layouts Production & Quality Management for the International Marketplace (QC-007)

32. COMMANDqc Product Classes Production & Quality Management for the International Marketplace (QC-007)

33. EN 206 “K-value” • Specifies the effectiveness or cement-replacing capability of “additions” • Flyash • Silica Fume • Effective cementitious content = cement + K * additions • Effective w/c ratio = water/(cement + K * additions) • K-value of an addition depends on • Cement type it is used with • Exposure Class (concrete usage) • The rules are more complicated than this! Production & Quality Management for the International Marketplace (QC-007)

34. New Calculated Mix Properties Production & Quality Management for the International Marketplace (QC-007)

35. Compliance checking • When saved, every Mix Design is checked: • Exposure Class minimum cement(eq) • Specified minimum cement(eq) • Exposure Class maximum w/c(eq) ratio • Specified w/c(eq) ratio • Yield (+/- tolerance setting) • Density from Density Class • Chloride Content • Aggregate Type • Maximum Aggregate Size • Cement Type • Addition Type • Air Content • Quantity of non-certified Flyash Production & Quality Management for the International Marketplace (QC-007)

36. Diversity: “When in Rome…” 3. Special features developed for specific markets Production & Quality Management for the International Marketplace (QC-007)

37. Special features developed forspecific markets • Incident recording and reporting • Mix Approval via SharePoint • Sample Scheduling • Reports • Etc. Production & Quality Management for the International Marketplace (QC-007)

38. Incident Reporting Production & Quality Management for the International Marketplace (QC-007)

39. Mix Approvals Production & Quality Management for the International Marketplace (QC-007)

40. Sample Scheduling Production & Quality Management for the International Marketplace (QC-007)

41. Special features developed forspecific markets • Reports • Reports • Reports • Reports • Reports • … Production & Quality Management for the International Marketplace (QC-007)

42. Session Objectives • This session will review the Command Alkon tools available to manage the quality and production processes in international markets • Part of the session will help you understand new COMMANDqc features that are of particular interest to countries outside North America • Part of the session will help you understand COMMANDseries features that are of particular interest to countries outside North America that support Production & Quality Management • Legal and Certification Text • Concrete Sample Testing Plan • Sampled Tickets • Product Status • Suggest Dosage Ranges • Batch Conformity and Compliance • Order Level Mix Design • Batch and Production Reporting • Learn more about overall product integration between COMMANDqc, COMMANDseries, and COMMANDbatch that give you greater business and process flexibility Production & Quality Management for the International Marketplace (QC-007)

43. Legal and Certification Text

44. Legal and Certification Text • Provide the ability to import images in different formats (e.g. gif, jpg, bmp) to represent the symbols for national standards • Provide the ability to print these images on delivery note based on certification of material and/or mix • Allow the user to associate a national standard image and/or text to one or more plants Production & Quality Management for the International Marketplace (QC-007)

45. Legal and Certification Text • Each National Standard is configured with appropriate Legal Text and Image. Depending on market, micro-market, “sales organization”, etc. Production & Quality Management for the International Marketplace (QC-007)

46. Legal and Certification Text • Each plant is then assigned to the National Standard logo and text that must print when a product is verified as “certified” Production & Quality Management for the International Marketplace (QC-007)

47. Legal and Certification Text • Configuration determines how certification should behave: • Allow or Do not allow, with Warning or No Warnings Production & Quality Management for the International Marketplace (QC-007)

48. Legal and Certification Text • Values are determined using the following logic: • Saleable Item (IMLB) • Alternative Item (ILOC) • Saleable Item (ILOC) + Constituent Level (at all times!!) Production & Quality Management for the International Marketplace (QC-007)

49. Legal and Certification Text • Fields Required are: • When the mix is certified (Certificate Number) and the certification date has not expired (or null) • Water is not a constituent that needs to be certified • Sales Product: Production & Quality Management for the International Marketplace (QC-007)

50. Legal and Certification Text Mix Design Raw Material Production & Quality Management for the International Marketplace (QC-007)