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Card Quality Management in Card Production & Personalization

Card Quality Management in Card Production & Personalization. ICMA Euroforum 2011 Munich, 13 th October Presented by: Thies Janczek. Content. Introduction Quality Management Card Production Assessment Card Tests Quality Strategy. Quality Management Introduction. Yesterday

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Card Quality Management in Card Production & Personalization

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  1. Card Quality ManagementinCard Production & Personalization ICMA Euroforum 2011 Munich, 13th October Presented by: Thies Janczek

  2. Content • Introduction Quality Management • Card Production Assessment • Card Tests • Quality Strategy ICMA Euroforum, Munich

  3. Quality ManagementIntroduction • Yesterday • Quality Assurance • Inspect Quality into Product • ISO 9001 first published in 1987 • Today • Quality Management • Commitment, Communication, Culture ICMA Euroforum, Munich

  4. Quality ManagementIntroduction • What is Quality? • „Delighting the customer by fully meeting their needs and expectations“ • What is Quality Management? • „A set of coordinated activities to direct and control an organization in order to continually improve the effectiveness and efficiency of its performance.“ ICMA Euroforum, Munich

  5. Quality ManagementIntroduction ICMA Euroforum, Munich

  6. Quality ManagementIntroduction • Poor practices (examples) • Leaders not giving clear direction • Not understanding, or ignoring competitive positioning • Each department working only for itself • Trying to control people through systems • Confusing quality with grade • Accepting that a level of defects or errors is inevitable • Firefighting, reactive behavior • The “It’s not my problem” attitude ICMA Euroforum, Munich

  7. Quality ManagementProduction Objectives • Culture Change to „Right First Time“ • New Products and Components • Commitment to Continuous Improvement • Never Stop Improving • Total Costs View to be established • Testing versus Field Return/Claims ICMA Euroforum, Munich

  8. Card Quality ManagementCard Production Assesment • Process and Product Assessment • Is every critical Parameter controlled? • What are the Variables and Changes? • In-Production Testing • Quality Plan / Control Plan • Identification of New Products/Materials • Define Qualification necessities • Yield limits / Scrap rates Monitoring ICMA Euroforum, Munich

  9. Card Quality ManagementCard Tests - Definitions • ISO 7810 – ID Cards Physical Characteristics • ISO 7811-x – Magnetic Stripe Recording • ISO 7816-x – Integrated Circuit Cards • ISO 14443-x – Contactless Cards-Proximity • ISO 10373-x – Test Methods • Further Specifications/Standards • E.g. ANSI, AFNOR, Tender (Health, ID-cards), MasterCard CQM, Customer Specifications ICMA Euroforum, Munich

  10. Card Quality ManagementProduct Quality Requirements • Physical Characteristics • Size, Shape, Surface, Chemical, Magnetic, Electrical, Construction • Temporal • Mechanical, Electrical, Magnetic, Ageing • Functional • Electric, Electromagnetic, Magnetic, Terminal interface • Appearance • Layout, Design, Brand, Color • Ergonomics • Toxicity, Breaking Behavior • Security • UV, Hologram, Signature Panel • Miscellaneous • Manufacturing Process Stability ICMA Euroforum, Munich

  11. Card Quality ManagementCard Tests - Considerations • Functional • 100% for Chip Cards • Durability • Adjust for extended Lifetimes (Banking, ID) • Internal vs. External • Prefer In-House Testing • Qualification/Production • Quick and Easy Tests in Production ICMA Euroforum, Munich

  12. Card Quality ManagementCard Tests – Selection ICMA Euroforum, Munich

  13. Card Quality ManagementStrategy / Recommendation • In-Production Testing • Monitor Performance Indicators • Yield Rate • Peel Strength • Set Internal Threshold to 6 N/cm • Statistical Analysis as Early Indicator • Module Adhesion • Set Internal Minimum to 60-70 N • Test Matrix (changes vs. tests) • Identification of Changes (Material/Process) ICMA Euroforum, Munich

  14. Card Quality Management inCard Production & Personalization THANK YOU FOR YOUR ATTENTION More Information: COCASO – Thies Janczek – Moewenstrasse 5a – 24113 Molfsee – Germany Phone: +49-(0)4347-703526 – Email : janczek@cocaso.com www.cocaso.com ICMA Euroforum, Munich

  15. ICMA Euroforum, Munich

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