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Real Life Experience of an E-Business Suite 12.1.3 upgrade for ScottishPower

Real Life Experience of an E-Business Suite 12.1.3 upgrade for ScottishPower. Gillian Galasso, Senior Systems Administrator Ray Brown, Senior Project Manager (Rocela). Agenda. Background Project Management Approach Project Milestones Functional Changes Strategy Testing Communications

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Real Life Experience of an E-Business Suite 12.1.3 upgrade for ScottishPower

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  1. Real Life Experience of an E-Business Suite 12.1.3 upgrade for ScottishPower Gillian Galasso, Senior Systems Administrator Ray Brown, Senior Project Manager (Rocela)

  2. Agenda • Background • Project Management Approach • Project Milestones • Functional Changes Strategy • Testing • Communications • Gotchas/ Lessons Learned • Questions

  3. eBusiness Modules Implemented • Manager Self Service • Employee Self Service • HR/Payroll • Overtime Self Service (OTL) • iExpenses (via Payables) • iRecruitment Self Service (Internal and External) • APEX and Discoverer • Comp Workbench

  4. SP HR Systems Team • HR and Payroll Systems Manager • 2 Senior Systems Administrators • 2 Systems Administrators

  5. SP HR Systems Team Strengths Don’t underestimate the importance of having a strong knowledgeable team to drive the delivery. • In-depth functional experience and knowledge of eBusiness. • Good understanding of personalisations. • Solid technical understanding. • Proven project management skills and upgrade/implementation experience. • Good working relationships with System Testers. • Good working relationships with Rocela • Experience of using My Oracle Support and managing SRs.

  6. Project Management Team • Rocela Project Manger – Ray Brown • Rocela Support DBA - Des Collins • SP IT Project Manager – Duncan McDonald • SP Project Lead – Gary Fox • SP Senior Systems Administrator – Gillian Galasso • SP IT Support - IBM

  7. Project Management Approach • Project Plan maintained by Rocela • Fortnightly then Weekly Project Meetings • Risks and Issues Logged • R12.1.3 calls separated in Rocela console • Transition Plan delivered by Rocela Supported by • SP R12 Project Board • Regular meetings with SP system testers • Shared ownership of managing SR’s with Oracle ‘Sometimes it pays to take calculated risks.’

  8. Milestones Iteration 1 Preparation Sign off system Testing Critical Functionality Testing Iteration 1 Complete Database Upgrade Project kick off System Testing 19 Sep 30 Aug 19 Sep 15 Jun 28 Jun 19 Jul 13 Jun 2011

  9. Milestones Iteration 2 JRE 1.6.26 Rollout - Production Preparation Go/ No Go UAT Iteration 2 Complete Database Upgrade - Prod Commence Sign off UAT 11 Nov 15 Nov 15 Nov 19 Jul 22 Sep 10 Oct 19 Jul 2011

  10. Overview of Timeline Go-Live Commence Upgrade work Penetration Tests Remedial Work Go Live System Available for use Communication To Users Complete Upgrade Work Back ups run Test of Back-ups Go/No Go Meeting Project Closed 29 pm 29 am 24 25 16 18 22 15 31 Jan 2012 November

  11. Functional Changes Strategy • No new functionality rolled out Exceptions:- • Absence Recording • Consolidation of OTL screens • ‘Your HR Online’ Brand Change • Online Password Reset renamed Login Assistance. • iExpenses • System Profiles

  12. External Look and Feel • Branding

  13. Functional Changes Strategy • Branding

  14. Testing Strategy • Critical Business Processes • Interfaces • Don’t underestimate the time and resources required for testing customisations. • Standard Testing • Testers are system professional users • Sign off is requested • Testers take ownership

  15. UAT Results

  16. Communications Strategy • ‘Low key’ roll out. • Series of emails to all users • New Process Guides on HR Intranet • Support Team Briefed 1HR

  17. Communications Strategy Your HR Online The system is now available. You will immediately notice some changes to the look of Self Service which we have summarised below:- • The screens are blue. • Online Password Reset is now called Login Assistance. • My Overtime – time card entry and search has been consolidated into the one screen • The Mass Approval of time cards now functions correctly (Managers use only) • My Absence – Medical certificates now reside on the same screen. (Managers use only) We have developed new process guides for all Your HR Online Self Service and are now available on the HR Intranet. (Link) We would encourage you to have a look and these, especially the My Absence,

  18. Challenges/ Lessons Learned • Discoverer 11g - .PC configuration dbc files • Absence Self Service • iExpenses - Bank Account Data Fix (Patch 10144798) • iRec Hiring opening ended payroll elements (Patch12728282) • BEE date format (Patch 12687744) • Latest Audit Trail Fixes for post 12.1.3. (Patch 12860752 )

  19. Summary • Don’t underestimate the time and resources required for testing customisations. • Sometimes it pays to take calculated risks. • Don’t underestimate the importance of having a strong knowledgeable team to drive the delivery.

  20. Questions Gillian.Galasso@scottishpower.com Ray.Brown@rocela.com

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